Jenifer Parreno
San Francisco
Overview
10
10
years of professional experience
Work History
Program Coordinator / SF ERAP
CATHOLIC CHARITIES SF
San Francisco, CA
02.2026 - Current
- Reviewed case managers' applications and accompanying files for approval, ensuring they comply with Catholic Charities and MOHCD/ERAP policies and procedures.
- Managed advocacy and support services for my own caseload.
- Oversaw the training of new Program Staff.
- Assisted program Director to train and mentor staff at partner agencies.
- Reviewed partner agencies' applications
- Maintained caseload of clients from Partnerships and assisted with Catholic Charities’ internal applicants.
- Provided support to program case managers, needing clarification and guidance to process applications or respond to inquiries
- Conducted needs assessments, budget planning, landlord mediation, and provided referrals for tenancy counseling and legal assistance.
- Submitted Check Requests in a timely manner to Accounting Department.
- Entered data in CARES and Datarverse appropriately and on time.
- Tracked payment status with Accounting Department.
Lead Case Manager / SF ERAP
CATHOLIC CHARITIES SF
San Francisco, CA
02.2025 - 02.2026
- Assisted client with their SF Rental Assistance Application, and managed advocacy and support services for my own caseload
- Reviewed case managers' applications and accompanying files for approval, ensuring they comply with Catholic Charities and MOHCD/ERAP policies and procedures.
- Provides consultation/support to program case managers, needing clarification and guidance to process an application or respond to inquiries.
- Divided applications between programs and assigned to individual case managers.
- Assisted program Director to train new staff for our team and at partner agencies.
- Reviewed client files to ensure that final steps of the Real Time Processing procedure have been completed.
- Maintained caseload of clients from Partnerships and assisted with Catholic Charities’ internal applicants.
- Provided support to program case managers, needing clarification and guidance to process applications or respond to inquiries
- Conducted needs assessments, budget planning, landlord mediation, and provided referrals for tenancy counseling and legal assistance.
- Submitted Check Requests in a timely manner to Accounting Department.
- Entered data in CARES and Datarverse appropriately and on time.
- Tracked payment status with Accounting Department.
Emergency Relief Specialist / SF ERAP
CATHOLIC CHARITIES SF
San Francisco, CA
06.2021 - 02.2025
- Assisted clients applying and reviewed application assigned for both programs , California Rental Assistance Program (Housing is Key) until program conclusion and San Francisco Emergency Rental Assistance Program (SF ERAP).
- Oversaw advocacy and support services for a caseload of 35 clients.
- Coordinated scheduling of intakes and walk-in visits, ensuring thorough review of eligibility and accurate documentation collection.
- Entered data in BACS appropriately and on time.
- Submitted Check Requests to Program Director.
Promotora/Bilingual Community Outreach Worker
MISSION ECONOMIC DEVELOPMENT AGENCY
San Francisco, CA
01.2021 - 06.2021
- Assisted Tenants and Landlords applying for Rental Assistance in Housing is key. State Rental Assistance Program.
- Managed advocacy and support services for a case load of 45-50 clients.
- Tracked payment status with Program, tenant and Landlord.
- Facilitated community support through provision of diverse resources, including immigration assistance, food bank services, and critical rental assistance during the pandemic.
- Facilitated community engagement through bilingual communication and outreach initiatives.
- Developed informational materials to educate diverse populations about available resources.
- Coordinated workshops and events to promote health services within local communities.
Customer Service Cashier
ODOS SOUVLA
SAN FRANCISCO, CA
09.2019 - 11.2020
- Assisted customers with orders in-person and online while addressing inquiries as a cashier and in customer service roles. Coordinated delivery logistics by communicating essential information to delivery staff and company. Resolved customer concerns regarding orders and provided timely status updates.
Work-Study Participant
YOUNG WOMEN FREEDOM CENTER
San Francisco, CA
05.2018 - 09.2018
- Participated in a program aimed at empowering women through financial education talks and resource provision for workforce integration.
Work-Study Participant
CHALK
SAN FRANCISCO, CA
01.2017 - 04.2017
- Participated in sessions that enhanced employability skills, including job search strategies and personal organization.
- Assisted in managing daily office operations and administrative tasks.
Education
Associate of Business Administration - Accounting
SAN FRANCISCO STATE UNIVERSITY
SAN FRANCISCO, CALIFORNIA05-2023
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
SAN FRANCISCO, CALIFORNIA06-2019
High School Diploma -
7047 Educational Institution “TACNA”
LIMA, PERU12-2015
Skills
- Bilingual Communication
- Microsoft and Google proficiency
- Commitment to continuous learning
- Team worker
- Strong coordination skills
- Understanding of services for homeless families
- Skilled in implementing program procedures from MOHCD and Catholic Charities
- Experienced in handling internal and external databases
- Versatile problem-solving
- Accountability in tasks
- Dedication
- Reliable worker
- Positive attitude
- Creativity
Languages
Spanish
English
Timeline
Program Coordinator / SF ERAP
CATHOLIC CHARITIES SF
02.2026 - Current
Lead Case Manager / SF ERAP
CATHOLIC CHARITIES SF
02.2025 - 02.2026
Emergency Relief Specialist / SF ERAP
CATHOLIC CHARITIES SF
06.2021 - 02.2025
Promotora/Bilingual Community Outreach Worker
MISSION ECONOMIC DEVELOPMENT AGENCY
01.2021 - 06.2021
Customer Service Cashier
ODOS SOUVLA
09.2019 - 11.2020
Work-Study Participant
YOUNG WOMEN FREEDOM CENTER
05.2018 - 09.2018
Work-Study Participant
CHALK
01.2017 - 04.2017
Associate of Business Administration - Accounting
SAN FRANCISCO STATE UNIVERSITY
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
High School Diploma -
7047 Educational Institution “TACNA”