Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hewitt

Ottawa,ON

Summary

Friendly, trustworthy, enthusiastic, and self-motivated business professional with 25+ years of experience in customer service and administration. A successful entrepreneur who grew a business from the ground up to a 6 figure venture stemming from a childhood passion. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Barista/Barista Trainer

Starbucks
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Owner/Pet Care Specialist

Pawsitive Pet Care
09.2012 - Current
  • Own and operate successful pet care business specializing in pet sitting and dog walking for hundreds of clients in Ottawa East.
  • Responsible for all day-to-day business operations including customer service, bookkeeping,
  • Responsible for care and wellbeing of furry family members as well as properties in which they reside while their owners are either out of town or working
  • Consulted with customers to assess their pets' needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounting, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Worked with marketing teams to create uniform branding and online advertisements to bring in new customers.

SAP Advisor

Canadian Blood Services
11.2010 - 09.2012
  • Responsible for trainingf employees across country in use of SAP program for managing inventory of Plasma Protein Products country-wide
  • Developed and implemented Standard Operating Procedures (SOPs) for department
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in team environment, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Canadian Blood Services
01.2006 - 11.2010
  • Worked in three person team to effectively receive and process orders for Plasma Protein Products country-wide using SAP Inventory Management Program.
  • Processed customer orders promptly to increase customer satisfaction and to ensure adequate supply of product for safety and wellbeing of Canadians
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Administrative Assistant

Canadian Blood Services
01.2004 - 01.2006
  • Responsible for managing day to day affairs of
    Executive Director and Director including making travel arrangements, completing time sheets for other team members, and preparing presentations using MS Office and SAP.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.

Lab Assistant

Canadian Blood Services
01.2000 - 01.2002
  • Responsible for receiving and packaging orders of blood and blood products to be sent to hospitals in and around the Ottawa area as well as Site Transfers of product across Canada.
  • Managed specimen sample handling, receiving, storage and shipment for testing.
  • Created and updated record of all supplies and equipment to monitor inventory.
  • Monitored temperatures of all fridges, freezers, and incubators on site.

Laboratory Assistant

Various Employers
09.2000 - 01.2002
    • Employers include Loeb Research Institute, Iogen Corporation, Canadian Food Inspection Agency and Health Canada
    • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
    • Managed specimen sample handling, receiving, storage and inventory.
    • Maintained lab by calibrating equipment and cleaning surfaces and items used.
    • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
    • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
    • Conducted DNA, RNA and protein extraction and quantification using spectrophotometer and gel electrophoresis.
    • Analyzed data to create and organize graphs, charts and documents for publications and presentation.

Education

Bachelor of Science - Biology & Biotechnology

Carleton University
Ottawa, ON
08.2000

High School Diploma -

St. Peter's Catholic High School
Ottawa, ON
08.1996

Skills

  • MS Office, SAP, Microsoft Teams & Zoom
  • Organizational Skills/Multi-tasking
  • Teamwork
  • Adaptability/Flexibility
  • Verbal and Written Communication
  • Initiative
  • Rigour
  • Customer Service
  • Administrative and Office Support
  • Staff Training

Timeline

Barista/Barista Trainer

Starbucks
08.2023 - Current

Owner/Pet Care Specialist

Pawsitive Pet Care
09.2012 - Current

SAP Advisor

Canadian Blood Services
11.2010 - 09.2012

Customer Service Representative

Canadian Blood Services
01.2006 - 11.2010

Administrative Assistant

Canadian Blood Services
01.2004 - 01.2006

Laboratory Assistant

Various Employers
09.2000 - 01.2002

Lab Assistant

Canadian Blood Services
01.2000 - 01.2002

Bachelor of Science - Biology & Biotechnology

Carleton University

High School Diploma -

St. Peter's Catholic High School

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Jennifer Hewitt