Jennifer Henyard
Highland,CA
Summary
Results-driven food service professional with experience in the restaurant and hospitality industry. Great multitasker with training in food management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the company. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Applebees
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Managed to serve full bar top while maintaining a full cocktail room of 15 tables.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Server Manager
Tilted Kilt Pub & Eatery
08.2018 - 03.2020
- Educated employees on menu updates and procedural changes.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Checked identification to enforce age regulations for alcoholic beverages while monitoring guests for intoxication, contributing to safe and welcoming environments for all patrons.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Served needs of customers in busy environment and prepared beverages and filled food orders for customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
General Manager
Five Guys Burgers And Fry's
08.2014 - 09.2016
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Maintained organized, safe and clean kitchen facility to keep productivity high and maximize customer satisfaction.
- Held weekly meetings with area managers to identify techniques to overcome sales obstacles.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 25 staff by planning and designating shifts and hours.
- Organized and oversaw food service training to educate employees
Assistant Store Manager
Taco Bell
07.2011 - 09.2014
- Organized foods in sanitary storage areas and monitored proper temperature to prevent spoilage.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Used food thermometer to verify food items were cooked to proper temperature.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
Education
High School Diploma -
New Haven Adult Education
New Haven07.2014
No Degree - Real Estate
University of Continuing Education
Irvine, CASkills
- High-volume dining
- Inventory controls
- Problem resolution
- Supervision
- Budgets
- Team building
- Customer service
- Sanitizing understanding
- Recruitment
- Team management
- Communications
- Organization
- Operational improvement
Timeline
Bartender/Server
Applebees
06.2023 - Current
Server Manager
Tilted Kilt Pub & Eatery
08.2018 - 03.2020
General Manager
Five Guys Burgers And Fry's
08.2014 - 09.2016
Assistant Store Manager
Taco Bell
07.2011 - 09.2014
High School Diploma -
New Haven Adult Education
No Degree - Real Estate
University of Continuing Education
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