JENNIFER ELORM DZIKUNU
TORONTO,ON
Summary
Dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
Ninny Outlet
10.2016 - 08.2023
- Engaged clients in active conversation, demonstrating track record of attentively listening to gain comprehensive understanding of their individual needs
- Consistently met assigned goals and business objectives by actively promoting company’s solutions and consistently delivering prompt and accurate results
- Received,processed orders, and provided information in answer to inquiries about products and services.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Service Executive
Energy Commission Ghana
08.2015 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Executive
Dream Properties Limited
08.2013 - 07.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Customer Experience Associate
Dream Properties Limited
06.2011 - 07.2013
- Maintained high level of professionalism and competence in every client interaction
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built positive and productive relationships with clients
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Documented customer interactions in internal database to maintain customer service history details.
Customer Service Officer
Dream Finance Limited
03.2010 - 05.2011
- Assisted customers with opening account
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Engaged clients in active conversation, demonstrated track record of attentively listening to gain comprehensive understanding of their individual needs
- Processed financial transactions, including deposits, withdrawals, and bill payments, in strict adherence to standardized operating procedures and industry regulations.
Education
Bachelor of Science - Banking And Finance
Kwame Nkrumah University Of Science And Technology
Ghana08.2019
Diploma - Business Management
Association Of Business Executives -UK
United Kingdom02.2010
Skills
- Problem Solver
- Dynamic Communicator
- Call Control
- Customer Relations
- Order Fulfillment
- Issue Escalation
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Executive
Ninny Outlet
10.2016 - 08.2023
Customer Service Executive
Energy Commission Ghana
08.2015 - 09.2016
Sales Executive
Dream Properties Limited
08.2013 - 07.2015
Customer Experience Associate
Dream Properties Limited
06.2011 - 07.2013
Customer Service Officer
Dream Finance Limited
03.2010 - 05.2011
Bachelor of Science - Banking And Finance
Kwame Nkrumah University Of Science And Technology
Diploma - Business Management
Association Of Business Executives -UK
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