Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JENNIFER ELORM DZIKUNU

Vaughan

Summary

Dedicated professional with over a decade in customer service experience. Adept in cash transactions, inventory management, and effective customer issue resolution. Skilled in providing personalized care and support to individuals with diverse needs, utilizing strong communication and empathetic interaction to improve patient well-being. Possesses knowledge of best practices in personal support work and upholding patient dignity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PSW Student -Placement

Villa Colombo
04.2025 - Current
  • Maintains a safe environment for patients by following proper infection control procedures during personal care activities.
  • Documents patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts.
  • Supports patient's emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assists with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduces risk of falls by consistently conducting safety check and also turned and repositioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhances patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Manages challenging behaviors displayed by dementia patients using appropriate interventions and communication techniques.

Customer Service Associate

SVP Sports
03.2024 - Current
  • Operates cash register for cash, debit and credit card transactions with excellent accuracy levels.
  • Increases sales by establishing rapport with customers, identifying their needs, offering advice on purchases and promoting additional products.
  • Provides expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handles difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborates with team members to achieve monthly sales goals and improve overall performance.
  • Exceeds sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Develops long-lasting client relationships by providing exceptional customer service.

Cashier /Customer Service Cashier -Part Time

FreshCo
01.2024 - Current
  • Enhances customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlines checkout process for increased efficiency and reduced waiting times.
  • Assists customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Improves transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Handles multiple payment methods securely, minimizing discrepancies and potential losses.

Customer Service Cashier/Part Time

FreshCo
10.2023 - 11.2023
  • Drives sales by maintaining current knowledge of store promotions and highlights sales to customers.
  • Processes returns, cash backs, rain checks, price matches, redeems coupons to discount purchases and exchanges in accordance with company policy.
  • Educates 100% clients on usage and benefits of scene point cards.
  • Operates cash register for cash, debit, credit and gift card transactions with excellent accuracy levels.
  • Actively listens to customers, handles concerns promptly and escalates major issues to supervisors.
  • Works flexible schedule and extra shifts to meet business needs.
  • Maintains accurate records of customer transactions for reporting purposes.

Customer Service Manager

Ninny Outlet
10.2016 - 08.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Created and reviewed invoices to confirm accuracy.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Customer Service Executive (CoOP)

Energy Commission Ghana
08.2015 - 09.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Answered constant flow of customer calls with minimal wait times.

Education

PSW

CLI College
06-2025

Bachelor of Science - Banking And Finance

Kwame Nkrumah University Of Science And Technology
03.2019

Skills

  • PSW
  • POC
  • CPR/AED
  • Mobility Assistance
  • Patient care
  • Time Management
  • Teamwork
  • Communication Skills
  • Compassionate care
  • Personal hygiene assistance
  • Palliative care
  • Mobility assistance
  • Behavioral management

Languages

English

Certification


  • CPR/First Aid Certification- F.A.S.T Rescue Inc (2024)
  • Basic Life Support (BLS) Certification,2024
  • Mask Fit
  • Driver's License -G2
  • Smart Serve Ontario

Timeline

PSW Student -Placement

Villa Colombo
04.2025 - Current

Customer Service Associate

SVP Sports
03.2024 - Current

Cashier /Customer Service Cashier -Part Time

FreshCo
01.2024 - Current

Customer Service Cashier/Part Time

FreshCo
10.2023 - 11.2023

Customer Service Manager

Ninny Outlet
10.2016 - 08.2023

Customer Service Executive (CoOP)

Energy Commission Ghana
08.2015 - 09.2016

Bachelor of Science - Banking And Finance

Kwame Nkrumah University Of Science And Technology

PSW

CLI College

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JENNIFER ELORM DZIKUNU