Shift Supervisor
Jennifer Dejan
McDonald's Restaurant
Sept-Iles,QC
23
Years of experience
5
Certification
2
Languages
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Work History
Shift Supervisor
4 Years 6 Months- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Assistant Restaurant Manager
8 Years 11 Months- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Food Service Handler
4 Years 4 Months- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers at counter to fulfill requests and answer questions.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
Education
Bachelor of Science - Secondary Education
Skills
Inventory control and record keeping
Operations management
Inventory management
Training and mentoring
Customer-oriented
Staff scheduling
Languages
French
B1
Intermediate
English
B2
Upper intermediate
Certification
- Managing Inventory During Shift ( Jollibee Philippines)
- Product Control System V3.0 Training ( Jollibee Philippines)
- MAPAQ ~ Attestation en Hygiene et Salubrité Alimentaires - Certification ( Quebec Canada )
- Certified New Life Basic Life Support+ First Aid
- Guest Experience Leader Mcdonalds Septiles Canada
Timeline
Shift Supervisor
McDonald's Restaurant
10.2021 - 04.2026Read More
Assistant Restaurant Manager
Freemont Foods Corporation.
09.2011 - 08.2020Read More
Food Service Handler
Kentucky Fried Chicken
04.2003 - 08.2007Read More
General Santos College
Bachelor of Science from Secondary Education
Read More