Jennifer Dahye Clements
Los Angeles
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Freelance Florist
Jo's Buds
04.2023 - Current
- Assisted in arranging floral displays to enhance customer satisfaction.
- Maintained cleanliness of work area to ensure a pleasant shopping environment.
- Contributed to event success by coordinating delivery logistics.
- Organized and managed workshop sessions, improving community engagement.
- Assisted florist in designing custom bouquets, ensuring customer satisfaction.
- Collaborated with team to execute large-scale event decorations.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Receptionist
JungJin LeeYoon INC
03.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Operations Coordinator
The Football Boutique
12.2022 - Current
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Implemented innovative solutions for common operational challenges faced during large-scale events.
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Optimized staff scheduling, ensuring adequate coverage for all aspects of event operations.
- Coordinated pre-event site inspections, addressing any concerns or adjustments needed prior to the day-of execution.
- Managed event logistics and operations.
- Utilized social media to promote events and increase attendance.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Small Business Owner
Specialty Team Wear
09.2015 - 07.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Office Assistant
Nationwide Business Capital
09.2014 - 03.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Retail Sales Associate
Gilly Hicks / Hollister
09.2011 - 05.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store management in planning and executing seasonal promotions and sales events.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
State Farm Insurance
06.2009 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA03-2026
Associate of Arts - General Studies
Rio Hondo College
Whittier, CA06-2008
High School Diploma -
Schurr High School
Montebello, CA06-2003
Skills
- Customer service
- Event planning
- Inventory management
- Attention to detail
- Problem-solving
- Event coordination
- Cross-selling
- Inventory management and ordering
- Merchandise display assembly
- Organization
- Retail experience
- Brand representation
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Freelance Florist
Jo's Buds
04.2023 - Current
Receptionist
JungJin LeeYoon INC
03.2023 - Current
Operations Coordinator
The Football Boutique
12.2022 - Current
Small Business Owner
Specialty Team Wear
09.2015 - 07.2023
Office Assistant
Nationwide Business Capital
09.2014 - 03.2015
Retail Sales Associate
Gilly Hicks / Hollister
09.2011 - 05.2013
Customer Service Representative
State Farm Insurance
06.2009 - 01.2011
Bachelor of Arts - Psychology
National University
Associate of Arts - General Studies
Rio Hondo College
High School Diploma -
Schurr High School
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