Jennifer Donnelly
Whitby,ON
Summary
Excelled in documentation and recordkeeping, alongside fostering strong relationships. Skilled in critical thinking and complex problem-solving, consistently delivering compassionate care and efficient service. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
24
24
years of professional experience
Work History
Personal Support Worker
ParaMed Home Health Care
2022.07 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Documented vitals, behaviors, and medications in client medical records.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
- Trained and coordinated work of new support workers.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Personal Support Worker
Ballycliffe Long Term Care Facility
2018.02 - 2020.01
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Administration
Trull Funeral Home
2000.01 - 2010.01
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
Education
Certificate - Personal Support Worker
Archbishop Anthony Meagher CCEC
Ajax, ON06.2021
Diploma - Funeral Service Education
Humber College
Toronto, ON06.2001
High School Diploma -
Woburn Collegiate Institute
Toronto, ON06.1997
Skills
- Supportive Personality
- Clear Communication
- Complex Problem-Solving
- Fast Learner
- Office equipment proficiency
- Recordkeeping strengths
- Staff Training
- Administrative Support
- Professional telephone demeanor
- Money handling abilities
- Complaint Handling and resolution
- Computer Proficiency
Timeline
Personal Support Worker
ParaMed Home Health Care
2022.07 - Current
Personal Support Worker
Ballycliffe Long Term Care Facility
2018.02 - 2020.01
Administration
Trull Funeral Home
2000.01 - 2010.01
Certificate - Personal Support Worker
Archbishop Anthony Meagher CCEC
Diploma - Funeral Service Education
Humber College
High School Diploma -
Woburn Collegiate Institute
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