Jennifer Young

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Expanded market presence by identifying new business opportunities and forging strategic partnerships.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Attended industry events and conventions to expand sales opportunities.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Administered site orientation, site specific training, PPE, and supervision
• Reviewed site drawings for strategic placement of personnel where needed
• Provided cost estimates based on site requirements by calculating required services
• Participated in status meetings with Project Managers, Superintendents, and Safety Officers
• Recruited security personnel for multiple Government funded multi-million-dollar construction projects by providing Traffic Control, Fire Watch Services and Gate Access for:

- Investors Group Field - 2012 - 2015

- Women's Redevelopment Project - 2014 - 2019

- Maples Square - 2016

- Lowe's Canada - 2017

• Prepared weekly employee schedules and timesheets for payroll submission
• Considered employee availability and personality based on the needs of the site
• Prepared and gathered daily duty reports (DDR) ensuring accuracy and detail. submitted on a weekly basis
• Resolved issues or problems as they arose on-site in a quick and timely manner