Jennifer Young
Ayr,ON
Summary
Dynamic Deli Manager at Foodland with a proven track record in reducing food waste and enhancing customer satisfaction. Expert in inventory management and staff training, fostering a compliant and efficient team. Successfully organized events that boosted foot traffic, while ensuring high standards of food safety and sanitation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Manager
Foodland
06.2019 - Current
- Maintained deli supplies, ingredients and merchandise.
- Maintained an organized workspace.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Set schedules for 20 staff by planning and designating shifts and hours.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Parts Counter Person
PartSource
08.2018 - 06.2019
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
Health Care Aid - Nursing
Camosun College
Victoria, BC02-2006
Grade 12 Diploma - Law
Spectrum Community School
Victoria, BC06-2002
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Merchandising strategies
- Sanitation standards
- Waste reduction
- Scheduling coordination
Certification
First Aid training with CPR level C, and Basics of Medications Certificate
Pallet Jack Training
Food Safety Training
Timeline
Deli Manager
Foodland
06.2019 - Current
Parts Counter Person
PartSource
08.2018 - 06.2019
Health Care Aid - Nursing
Camosun College
Grade 12 Diploma - Law
Spectrum Community School
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