Hi, I’m
Jennifer Wophill
Sales
Surrey,BC
Summary
I bring over five years of experience in project management, customer success, account management, sales, and project execution, working with innovative SaaS companies to drive measurable outcomes for clients. My career has centered on fostering long-term relationships, identifying growth opportunities, and leveraging data-driven insights to develop and implement strategic solutions.
In my previous roles, I have successfully managed diverse client portfolios, leading onboarding initiatives, optimizing platform adoption, and driving retention and revenue growth. As a Project & Customer Success Manager, I managed over 50 key accounts, achieving a 95% retention rate and a 40% increase in upsell opportunities by aligning client needs with product capabilities. Additionally, I have led cross-functional projects, collaborating with product, sales, and marketing teams to enhance customer experiences and streamline processes.
My ability to translate customer feedback into actionable product enhancements, execute strategic initiatives, and drive operational efficiency makes me well-suited for roles in customer success, account management, project management, and product management. I excel in fast-paced environments where I can leverage my analytical thinking, problem-solving skills, and relationship-building expertise to create meaningful impact.
With a strong track record of exceeding sales targets, designing scalable account management frameworks, and delivering successful projects, I am eager to contribute my expertise to a forward-thinking organization committed to innovation and client success.
Overview
9
years of professional experience
Work History
Rogers Communications
Client success Project Manager
06.2018 - 12.2023
Job overview
- Enhanced customer satisfaction by streamlining communication channels for onboarding customers to improve response times.
- Reviewed employee concerns and new opportunities to drive business strategies and department expansions.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Identified trends and assessed opportunities to improve processes and execution.
- Interviewed, recruited and trained new onboarding candidates.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
- Led cross-functional team to improve new product line, which was then launched ahead of schedule and under budget.
Rogers Communications
Customer Sales Specialist
01.2017 - 06.2018
Job overview
- Executed strategic product outreach initiatives, leading to a 20% increase in user acquisition
- Collaborated with cross-functional teams to create targeted lists, call strategies, and messaging that drove opportunities
- Exceeded quarterly KPIs by 15% through effective prospecting and pipeline management
- Engaged with potential clients through high-level discovery conversations, building interest in product offerings
- Managed and tracked all sales activities in Salesforce, providing detailed reports on progress and outcomes.
- Developed rapport with clients through genuine interest, fostering long-term customer loyalty.
- Built diverse and consistent sales portfolio.
Destinationone ConsultingVancouver
Sales Development Representative
06.2016 - 01.2017
Job overview
- Spearheaded outbound prospecting campaigns, resulting in a 25% increase in qualified meetings
- Leveraged LinkedIn Sales Navigator to identify and engage key decision-makers in target accounts
- Conducted in-depth account research to tailor outreach strategies, leading to higher conversion rates
- Collaborated with the Sales team to strategically prospect within assigned territories, ensuring alignment with company goals.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
FERRMS Technologies Ltd
Business Analyst
11.2015 - 07.2016
Job overview
- Implemented Salesforce for business development processes, streamlining lead tracking and reporting
- Led initiatives to optimize outbound communication strategies, improving response rates by 30%
- Worked closely with Marketing teams to develop targeted messaging for field events, driving attendance and engagement.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Designed and developed data pipelines to acquire, clean and process data.
- Generated standard and custom reports to provide insights into business performance.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Mayreb Enterprise
Junior Business System Specialist
05.2015 - 12.2015
Job overview
- Assisted in the development of targeted marketing campaigns, increasing lead generation by 20%
- Conducted user research to refine outreach tactics, improving the effectiveness of prospecting efforts
- Supported the Sales team in identifying new business opportunities and nurturing existing client relationships.
- Assisted in the selection of new software tools by evaluating functionality, compatibility, and costeffectiveness.
- Increased productivity levels with streamlined workflows resulting from targeted process optimizations within key organizational functions.
- Trained business personnel in use of systems.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
Education
Vancouver Island University
MBA/Master of Science from International Management
University of East London
Bachelor of Business Information Systems from Software Engineering
Project Management Professional (PMP)
PMP from Project Management
08.2024 - 08.2024
Skills
- Sales Development:
- Expertise in lead generation, prospecting, expansion and nurturing client relationships
- Strategic Outreach: Skilled in leveraging Salesforce and LinkedIn Sales Navigator for targeted outreach
- Business Process Understanding: In-depth knowledge of organizational structures
- And business processes
- Communication: Strong written and verbal communication skills, with a focus on
- Clear and persuasive messaging
- Self-Starter: Proven track record of meeting and exceeding sales targets and KPIs
- Tech Industry Experience: Experienced in the tech industry with a passion for
- Continuous learning and growth
- Technical Skills
- Tools:
- Salesforce, LinkedIn Sales Navigator, Outreachio, Miro, Jira, Figma
- Microsoft Office Suite
- Languages: PL/SQL, XML, JavaScript, SQL
Project management
Sales expertise
Marketing
Customer relations
Customer retention
Interpersonal skills
Business development
Client account management
Sales
Human resources management
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid sick leaveHealthcare benefitsPaid time offFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit SharingTimeline
Project Management Professional (PMP)
PMP from Project Management
08.2024 - 08.2024
Client success Project Manager
Rogers Communications
06.2018 - 12.2023
Customer Sales Specialist
Rogers Communications
01.2017 - 06.2018
Sales Development Representative
Destinationone Consulting
06.2016 - 01.2017
Business Analyst
FERRMS Technologies Ltd
11.2015 - 07.2016
Junior Business System Specialist
Mayreb Enterprise
05.2015 - 12.2015
Vancouver Island University
MBA/Master of Science from International Management
University of East London
Bachelor of Business Information Systems from Software Engineering
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Syed RizviSyed Rizvi
Sales Representative at Rogers CommunicationsSales Representative at Rogers Communications
Kimberley CousinsKimberley Cousins
Assistant Project Manager at Rogers CommunicationsAssistant Project Manager at Rogers Communications
Gurkamal SinghGurkamal Singh
Sales Representative at Rogers Communications Inc.Sales Representative at Rogers Communications Inc.
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen