Jennifer Woodward
Calgary,AB
Summary
High-achieving Customer Service professional with insurance experience and expertise in supporting customer needs. Earnest in helping each person with knowledgeable, speedy assistance. Adeptly balances performance targets and business objectives.
Overview
22
22
years of professional experience
Work History
Underwriting Assistant
Intact Insurance
Calgary, AB
10.2021 - Current
- Entered data into underwriting database.
- Reviewed, coded and rated policies.
- Assisted teammates on a daily basis.
- Performed data entry functions to track information and account updates.
- Hit all performance goals.
- Process endorsement, renewals, re-writes, 2-term transactions, new business and cancellations.
Merchandiser
Hallmark
Calgary, AB
09.2018 - 05.2020
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Displayed appropriate signage for products and sales promotions.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Service Supervisor
Johnson Insurance
Calgary, AB
01.2003 - 03.2009
- Delivered exceptional customer service and handled all inquiries and complaints.
- Addressed areas that needed improvement and observed team's performance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up New Policies, processed endorsements and cancellations.
- Assessed customer needs and upsold products and services to maximize sales.
- Assessed customer account information to determine current issues and potential solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education
General Studies
Memorial University of Newfoundland
St John’s, NLSkills
- Sales Techniques
- Friendly and outgoing
- Active listener
- Credit card payment processing
- Courteous demeanor
- Quality assurance controls
- Adaptive team player
- Inbound and Outbound Calling
- High-energy attitude
- Problem-solving abilities
- Customer relations
- Insurance Knowledge
Timeline
Underwriting Assistant
Intact Insurance
10.2021 - Current
Merchandiser
Hallmark
09.2018 - 05.2020
Service Supervisor
Johnson Insurance
01.2003 - 03.2009
General Studies
Memorial University of Newfoundland
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