Jennifer Woods

Drove eyewear and lens sales by educating patients on frame and lens options tailored to prescriptions, lifestyle needs, and budget.
• Built strong patient relationships through exceptional customer service, contributing to repeat business and patient satisfaction.
• Managed high-volume patient interactions while maintaining accuracy and efficiency in a fast-paced medical environment.
• Collaborated with management to improve team productivity and workflow efficiency through training and support initiatives.
• Assisted patients with insurance benefits and claims processing, ensuring accurate coverage verification and reimbursement.
• Resolved patient concerns and product issues professionally, strengthening trust and customer retention.
• Maintained detailed and accurate documentation in EHR systems while ensuring HIPAA compliance.
• Verified lens specifications and lab orders to maintain quality control and minimize errors.

Accurately documented physician impressions, treatment plans, prescriptions, optical history, medications, and diagnostic test results under physician direction.
• Uploaded and managed diagnostic scans and patient records within electronic medical record (EMR) systems while maintaining HIPAA compliance.
• Supported efficient patient flow by ensuring detailed, accurate, and timely medical documentation during examinations.

Performed and assisted with advanced optical diagnostic testing including corneal topography, retinal imaging, glaucoma screenings, pachymetry, and visual field testing.
• Worked with specialty contact lenses including scleral lenses and rigid gas permeable (RGP) lenses, assisting patients with fittings, education, and care instructions.
• Uploaded and managed diagnostic scans and imaging within electronic medical record (EMR) systems to support accurate patient evaluations and treatment planning.

explained procedures clearly to patients, enhancing patient confidence and experience.
• Developed strong communication skills through daily interaction with patients, providers, and vendors.
• Balanced multiple responsibilities in a fast-paced healthcare environment while maintaining professionalism and attention to detail.

• Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
• Conducted vision tests to ensure accurate measurements for lens fitting.
• Maintained inventory of eyeglasses and contact lenses, ensuring availability for customer needs.
• Educated customers on proper eyewear care and maintenance protocols.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

• Assisted in developing sales strategies to enhance customer engagement and drive revenue growth.
• Trained and mentored new team members on effective sales techniques and product knowledge.
• Analyzed sales data to identify trends and recommend improvements for promotional campaigns.
• Collaborated with cross-functional teams to ensure seamless inventory management and replenishment processes.
• Implemented visual merchandising standards that enhanced store presentation and customer experience.
• Monitored staff performance, providing feedback to improve productivity and service quality.
• Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty metrics.