Jennifer Woo

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care while building lasting relationships to encourage repeat business.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records.
• Kept equipment and grooming areas clean and disinfected.
• Washed and dried dogs of all sizes using standardized salon processes and prepared hair for styling for both pet trims and standardized breed trims.
• Operated cash-till and recorded transactions accurately and efficiently.
• Performed outside of work tasks such as washing towels, picking up and dropping off pets and purchasing salon needs (ex. shampoo, conditioner, paper towels)

• Tracked student progression, frequently checking in with struggling students and identifying root causes of problems.
• Put together a "how to" book, planned lecturers and lesson plans to teach basic dog grooming.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Monitored and gave feedback to students working on pet styling and made sure pet safety always came first.
• Evaluated students learnings at the end of the workshop to graduate.

• Customer service to every pet parent seeking information and/or services for their pets; knowledgeable about products and services

• Performing services safely on dogs (bathing, nail trimming, hair cutting, etc) while assisting other groomers to effectively and safely groom their clients

• Answering phones appropriately, creating appointments and taking acquired information

• Kept kennels and grooming areas neat and disinfected.

• Cautiously and safely monitored passengers and ride operations and enforced safety regulations.
• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Operated variety of amusement park rides.
• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.

• Working in a fast paced and physically demanding work space.