Jennifer Wong
Richmond,BC
Summary
Experienced professional with recent and continuous experience in an administrative support capacity as a Business Management Assistant, a Legal Support Clerk, a Diploma in Business Administration working in an environment demanding strong organizational and interpersonal, and collaboration skills. I have completed my post-secondary education at BCIT in Information Technology Management and have supplemented my knowledge by learning job-specific procedures and processes, web applications; took courses in MS Office. I have over twenty years of Outlook, Word and Excel experience and have used this in my daily tasks to compile, track, and extract reports with attention to detail. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Business Management Assistant
Transport Canada
10.2014 - Current
- Process Human Resources Staffing Requests (HRSR)
- Track and process learning activity requests (LAR) using Oracle
- Maintain and update tombstone and training data using Excel pulled from RDIMS
- Liaise with internal and external stake holders for the purpose of clarifying and responding to questions and providing information using MS Office
- Schedule and coordinate fingerprinting appointments
- Provide reception coverage as necessary
- Assisted with processing ATIP requests: tasking, evaluating, tracking responses and due dates, collecting records, reviewing records, and preparing the OPI Recommendation form
Legal Support Clerk
Department of Justice
01.2010 - 10.2014
- Assist internal clients by providing procedural advice as necessary such as guidance in the procurement of goods, opening files/closing and course registration
- Communicate with internal clients regarding requests and procedures electronically, by telephone or in-person
- Generate reports using in-house databases such as PeopleSoft and worksheets for review and analysis in order to create Excel reports
- Coordinating meetings, managing and updating the template and in-house databases such as iCase and PeopleSoft; maintaining administrative records; file management and various correspondence; and formatting documents
- Prepare reports, and documents for accuracy and ensured that the required documents are included
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Prepare correspondence, reports, statements, forms, presentations, applications and other documents
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- Scan, sort and file documents according to established guidelines
Records Classifier Clerk
Department of Justice
05.2008 - 01.2010
- Provided assistance to internal and to external clients to search for files currently stored in the registry and for files that are archived
- Responded to client inquiries and file requests in writing on by phone call in a timely manner
- Efficiently used in-house databases to process Registry/File activities
- Maintained records of electronic and hard copy documents
- Provided assistance to internal and to external clients to cull, file, or make copies of documents in a timely manner
- Implemented and updated records classification, retention and disposal scheduling plans
- Classified, code, cross-reference, log and store records
- Developed document inventories and maintain indexes for classification systems
- Operated information retrieval systems to research and extract records according to established guidelines in response to requests
- Labeled, prepare and transfer information files according to established records management life-cycle procedures and schedules
- Maintained access lists for security classified records
Administrative Support Clerk
Canada Border Services Agency
08.2007 - 05.2008
- Provided administrative support services in a government business environment by processing over 50 files a day in opening, tracking, storing, archiving compliance documents
- Worked with the recruitment team in the screening process of Canada Border Services Officers such as maintain tombstone information using MS Office, sending job offer letters, test results; provided assistance at the testing site
Data Entry Agent
Federal Express Canada Ltd.
04.2007 - 08.2007
- Accurately entered data into a computerized system and ensure that billing and customs requirements are met
- Verified that air waybills are manifested, and proof of delivery documents are processed under time pressure
- Provided switchboard support as necessary and courteously responded to internal and external customer inquiries
- Accurately input data into designated databases, ensuring the integrity and quality of information
- Cross-check and verify data for errors or discrepancies, maintaining a high level of attention to detail
- Work closely with team members to ensure seamless data flow and contribute to a positive working environment
- Follow established guidelines and procedures to maintain data accuracy and confidentiality
Junior Office Clerk
VTech Telecommunications, Inc.
09.2006 - 08.2007
- Provided general office and clerical support to operations and marketing teams and accurately reconciled end of month freight bills
- Exported point of sale terminal data files to the marketing team create reports bi-weekly
- Processed orders, order release and invoicing including assigning over 25 Return Merchandise Authorizations
- Using internal applications and databases, I co-ordinate with internal departments such as Marketing and Finance for daily support
Community Support Representative
eBay INC.
09.2004 - 08.2006
- Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details
- Handled day to day reactive issues with customers email and chat channel
- Provided outstanding customer service in assisting members and employees with questions by preparing correspondence sent through e-mail, or answer enquiries on chat or by phone
- Navigated the web to proactively address member concerns and provide members with accurate, meaningful information in a manner that assures customer's understanding and acceptance
- Collaborated with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes
- Act as a trusted advisor to sellers and account managers on defect review/removal, case review/auctioning, technical issues, product issues, and standards and policy related issues
- Coached sellers so that issues and policies do not impede their business in future and help them develop a proactive approach; including adoption of eBay tools and/or standard processes
- Interacted with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Established a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
- Shared timely findings with the Account Manager and key stakeholder
- Shared learning with team in daily huddles for exciting/unique issue/query worked
- At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
- As necessary, summarized and provided customer feedback to management
- Researched information using available resources to satisfy customer inquiries
Education
Diploma - Business Administration - Information Technology Management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
Burnaby, British Columbia01.2004
Skills
- Organizational skills
- Interpersonal skills
- Collaboration skills
- Attention to detail
- Proficient in MS Office (Outlook, Word, Excel)
- Experience with Oracle and PeopleSoft
- Document Preparation
- Sales Support
- Procedure Implementation
- Onboarding Assistance
- CRM Management
Languages
English
Additionalinformation
Partially assessed pool for PM-01, 19-NHW-CSB-EA-NCR-275493
Timeline
Business Management Assistant
Transport Canada
10.2014 - Current
Legal Support Clerk
Department of Justice
01.2010 - 10.2014
Records Classifier Clerk
Department of Justice
05.2008 - 01.2010
Administrative Support Clerk
Canada Border Services Agency
08.2007 - 05.2008
Data Entry Agent
Federal Express Canada Ltd.
04.2007 - 08.2007
Junior Office Clerk
VTech Telecommunications, Inc.
09.2006 - 08.2007
Community Support Representative
eBay INC.
09.2004 - 08.2006
Diploma - Business Administration - Information Technology Management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
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