Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Williams

Toronto,Canada

Summary

Dedicated and organized professional with extensive experience in front office administration, customer service, and dental reception. Skilled in managing schedules, processing financial documents, and providing exceptional client support. Proven ability to streamline office operations, enhance customer satisfaction, and ensure seamless communication within diverse organizational settings. Adept at handling high-pressure environments while maintaining a positive and professional demeanor.

Overview

19
19
years of professional experience

Work History

Dental Receptionist

Junction Family Dental Care
05.2024 - 04.2025
  • Verified patient insurance coverage and ensured the accuracy of billing information.
  • Built strong relationships with patients, providing exceptional customer service and follow-up.
  • Developed and maintained detailed financial records and reports.

Marketing and Promotion Representative

Teleperformance Canada
01.2016 - 01.2022
  • Initiated de-escalation of problematic customer concerns while maintaining a calm and friendly demeanor.
  • Documented conversations with customers to track requests, problems, and solutions effectively.
  • Managed 30+ customer accounts, identifying current issues and potential solutions.
  • Relayed productive customer feedback to marketing teams to enhance service quality and customer satisfaction.
  • Created positive and rewarding client experiences through warm and friendly interactions, fostering loyalty.

Front Office Administrator

Bond Executive Offices
01.2006 - 01.2014
  • Interacted professionally with clients and internal staff, addressing inquiries via phone and email.
  • Scheduled and managed over 30+ meetings and Board Room bookings daily.
  • Orchestrated the maintenance of courier and supplier invoices, ensuring accurate tracking of multi-office billings.
  • Processed financial documents, contracts, expense reports, and invoices with precision.
  • Managed incoming correspondence and routed communications to the appropriate personnel.
  • Communicated with vendors to place orders, request services, and deliver management instructions.

Education

Administrative Assistant - undefined

Up Computer Program
Toronto, ON
04.2016

Diploma - Medical Business Program Honours

Access Business College
Toronto, ON
03.2016

Skills

  • Customer Service Excellence: Skilled in building and maintaining positive client relationships, ensuring high satisfaction levels
  • Insurance and Billing: Proficient in verifying insurance coverage, managing financial records, and ensuring billing accuracy
  • Administrative Expertise: Strong organizational skills for managing correspondence, scheduling, and tracking invoices
  • Communication Skills: Effective verbal and written communication with clients, vendors, and internal teams
  • Conflict Resolution: Expertise in de-escalating issues and finding solutions while maintaining professionalism
  • Time Management: Adept at coordinating multiple schedules and handling high volumes of tasks efficiently
  • Technical Proficiency: Familiarity with office management software, customer relationship tools, and dental practice systems

Languages

English
Elementary

Timeline

Dental Receptionist

Junction Family Dental Care
05.2024 - 04.2025

Marketing and Promotion Representative

Teleperformance Canada
01.2016 - 01.2022

Front Office Administrator

Bond Executive Offices
01.2006 - 01.2014

Administrative Assistant - undefined

Up Computer Program

Diploma - Medical Business Program Honours

Access Business College

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Jennifer Williams