Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Whitten

Toronto,ON

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Data Analyst

Self-employeed
11.2023 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Analyzed transactions to build logical business intelligence model for real-time reporting needs.
  • Implemented code solutions to answer analytic questions and test and assess new methods.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.

Education and Prevention Service Coordinator

RGC
08.2023 - Current
  • Enhanced community engagement by organizing and executing various service initiatives.
  • Increased volunteer participation by developing targeted recruitment strategies.
  • Improved community outreach with the implementation of informative workshops and presentations.
  • Established partnerships with local organizations, fostering collaboration for future projects.
  • Coordinated team efforts, leading to increased productivity in addressing community needs.
  • Maintained detailed records of events, participants, and outcomes for reporting purposes and organizational improvement efforts.
  • Promoted a positive work environment by facilitating open communication among team members and stakeholders.
  • Cultivated relationships with key stakeholders, enhancing credibility and influence within the broader community context.
  • Assessed community needs and identified resources for social and community service programs.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Participated in community events to promote services and engage with public.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Assessed customer needs and developed solutions to meet needs.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements and service enhancements.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.

Community Support Worker

Community Living York South
08.2019 - Current
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Advocated for clients for comprehensive service delivery and linkage to [Type] hospital, veterans' benefits opportunities and community agencies.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Received and resolved average of [Number] calls each week regarding complaints and problems.
  • Planned and hosted on- and off-campus community service activities.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Promoted mental health awareness within the community through educational workshops and presentations at local events.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Coordinated volunteer efforts for community events, building strong connections among residents while increasing program visibility.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Assisted clients with obtaining housing, employment and support resources.

Graduate Research and Teaching Assistant

York University
09.2009 - 12.2016
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Provided instructional support to students unable to attend regular classes.
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Shared important information with students concerning upcoming assignments and tests.

Graduate Research and Teaching Assistant

Brock University
09.2003 - 09.2009
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Provided instructional support to students unable to attend regular classes.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Shared important information with students concerning upcoming assignments and tests.

Community Support Worker

St. Catharines Association For Community Living
01.2002 - 08.2009
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Coordinated and managed volunteer activities for community service projects.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Kept case files updated, accurate and aligned with requirements.
  • Created educational materials to convey important information to service recipients.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Cultivated strong network of providers delivering necessary assistance to [Type] community.
  • Assisted clients with obtaining housing, employment and support resources.

Education

Bachelor of Arts - Sociology

Brock University
St. Catharines, ON
06.2008

Skills

  • Data Formatting
  • Process Mapping
  • Technical Writing
  • Data Validation
  • Report Writing
  • Tableau
  • Query Tools
  • Flexible Schedule
  • Data Science
  • Data Quality Assurance Processes
  • Analytical Problem Solving
  • Data Analysis
  • Data Visualization and Presentations
  • Data Mapping
  • Database Programming and SQL
  • SQL
  • Excel Functions
  • R Programming
  • Data Visualization
  • Data Cleaning
  • Data Storytelling
  • Google Analytics

Languages

English
Native or Bilingual

Certification

  • Professional Data Analyst Certification
  • Certified Yoga Instructor

Timeline

Data Analyst

Self-employeed
11.2023 - Current

Education and Prevention Service Coordinator

RGC
08.2023 - Current

Community Support Worker

Community Living York South
08.2019 - Current

Graduate Research and Teaching Assistant

York University
09.2009 - 12.2016

Graduate Research and Teaching Assistant

Brock University
09.2003 - 09.2009

Community Support Worker

St. Catharines Association For Community Living
01.2002 - 08.2009

Bachelor of Arts - Sociology

Brock University

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