Jennifer White
Summary
Dynamic, hard working, customer/sales centric Store Manager with proven track records in all previously held leadership roles, excelling in customer service, sales and team leadership. Skilled in problem-solving and maximizing profitability while maintaining a positive and organized store environment.
Overview
12
12
years of professional experience
Work History
Store Manager
Value Buds
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Family/Newborn/Wedding/Lifestyle Photographer
Painted Roses Photography
01.2013 - 03.2021
- Maintained professional-grade equipment inventory, performing regular maintenance checks for optimal performance during shoots.
- Adapted shooting style according to various venues and lighting conditions, consistently producing high-quality images regardless of challenges faced on location.
- Developed personalized photo shoot concepts, resulting in visually compelling images that resonated with target audiences.
- Captured unique and authentic moments for clients, showcasing their personalities and lifestyles through artistic imagery.
- Established a strong rapport with clients by effectively communicating their vision, leading to repeat bookings and referrals.
- Enhanced client satisfaction by delivering high-quality lifestyle photography sessions tailored to individual needs.
Store Manager
Choom Cannabis
05.2019 - 10.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Ecommerce Department Manager
Walmart
03.2017 - 05.2019
- Reduced cart abandonment rate by addressing customer pain points through user experience improvements.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate of Arts - Psychology/Sociology
Athabasca University
Athabasca, ABNo Degree - Indigenous Canada
University of Alberta
Edmonton, Alberta01-2022
Certificate - Psychological First Aid
John Hopkins University
01-2022
Certificate - Suicide Prevention
Wesleyan University
01-2021
Certificate - Child And Youth Serivces
Reeves College
01-2021
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Work Planning and Prioritization
- Retail sales techniques
- Loss prevention
- Maximizing profitability
Timeline
Store Manager
Value Buds
09.2022 - Current
Store Manager
Choom Cannabis
05.2019 - 10.2020
Ecommerce Department Manager
Walmart
03.2017 - 05.2019
Family/Newborn/Wedding/Lifestyle Photographer
Painted Roses Photography
01.2013 - 03.2021
Associate of Arts - Psychology/Sociology
Athabasca University
No Degree - Indigenous Canada
University of Alberta
Certificate - Psychological First Aid
John Hopkins University
Certificate - Suicide Prevention
Wesleyan University
Certificate - Child And Youth Serivces
Reeves College
Similar Profiles
Kris TinsdaleKris Tinsdale
Store Manager at Value BudsStore Manager at Value Buds
Parminder SinghParminder Singh
Delivery Driver at Value BudsDelivery Driver at Value Buds
Amber HealAmber Heal
Store Manager at Value BudsStore Manager at Value Buds
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile
Jaleesa Nicole HudsonJaleesa Nicole Hudson
Store Manager at KohlsStore Manager at Kohls