Jennifer Wells

- Respond to and address all client inquiries and requests in a timely manner.

- Issue Certificates/pink cards for the clients for renewals

- Assist the Sales Team in the collection of deposit premiums, premiums, and finance deposits and contracts on behalf of the brokerage;

- Maintain, update, and organize all data - electronic & paper filing systems utilized by the department/organization;

utilize the Agency Manager, Excel, Word, ISNet World programs; Complyworks

- Coverage review checklists must be performed on an annual bases

- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

- Contributed to sales growth by upselling products and services based on individual customer requirements.

- Assisted on remarketing and completing bottom 20-60 clients.

- Obtained and serviced over 50 Orange Theory Studio insurance polices across Canada

• Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
• Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
• Streamlined the warranty process for faster claim resolution and better customer experience.
• Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
• Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
• Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.