Jennifer Webb
316 Dale Cres., Waterloo ,ON
Summary
Organized and dedicated Library Branch Supervisor/Administrator with proven track record of providing exceptional customer service in every changing service environment. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Branch Supervisor
Waterloo Public Library
Waterloo, ON
07.2017 - Current
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Educated library patrons about policies for checking out materials and using resources.
- Greeted patrons warmly and offered to assist with issues or needs.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
- Resolved patrons complaints tactfully and professionally.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
Senior Library Assistant
Kitchener Public Library
Kitchener, ON
07.2006 - 07.2017
- Demonstrated use of new technology to staff and customers
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Mentored library volunteers and coordinated work assignments.
- Answered patron questions in-person or by phone regarding library services and resources.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Taught children about library practices via individual and group instruction.
- Checked in, checked out and renewed library materials using Sierra Software.
Education
Library And Information Technology
Information Library Technology
Mohawk College Diploma - Business/Marketing
Mohawk College
Hamilton, Ontario 04.1992
Skills
- Creative Problem Solving
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- De-escalation Techniques
- Customer Data Confidentiality
- Administrative and Office Support
- Establishing and Maintaining Customer Relationships
- Time Management
- Proficiency in Microsoft Office
- Business Development
- Computer Proficiency
- Proactive Self-Starter
- Team-Oriented and Cooperative
Timeline
Branch Supervisor
Waterloo Public Library
07.2017 - Current
Senior Library Assistant
Kitchener Public Library
07.2006 - 07.2017
Library And Information Technology
Information Library Technology
Diploma - Business/Marketing
Mohawk College
Similar Profiles
Katriel AtafoKatriel Atafo
Volunteer at Waterloo Public Library, A Department Of The City Of WaterlooVolunteer at Waterloo Public Library, A Department Of The City Of Waterloo
Kimberley CheungKimberley Cheung
Student Staff at Musagetes Library, University of Waterloo School of ArchitectureStudent Staff at Musagetes Library, University of Waterloo School of Architecture
Jihad TaliaferoJihad Taliafero
Library Attendant Guard at New York Public LibraryLibrary Attendant Guard at New York Public Library