Jennifer Warford
Unemployment
Goulds,NL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Pharmacy Technician
RTWOHOLDINGS LTM
St. John's, NL
06.2020 - 12.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
Laborer
Southern Shore Recycling Depot
Bay Bulls, NL
09.2015 - 11.2015
- Observed site safety rules to maximize protections for team members and equipment.
- Organized materials, tools, and equipment to supply team members.
- Prepared job sites by removing debris and setting up materials and tools.
- Utilized construction tools and machinery to effectively complete job site projects.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Understood and followed verbal and written instructions to complete work correctly.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Maintained organized and clean work areas at all times on job sites.
- Loaded and unloaded materials onto trucks and trailers.
Cashier Supervisor
Mila Foods Lmt
Goulds, NL
10.2013 - 01.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Mentored team members to enhance professional development and accountability in workplace.
Cashier
Mills Foods Lmt
Mount Pearl, NL
03.2013 - 06.2013
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Bartender
Hayloft Lounge
Goulds, NL
04.2002 - 12.2005
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Cashier
McDonald's
St. John's, NL
04.2001 - 01.2002
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Stock Clerk
Walmart
Mount Pearl, NL
02.2001 - 03.2001
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained effective team member communication.
- Checked and pulled defective or expired products from shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Conducted inventory and restocked items throughout day.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Maintained stockroom records and generated reports for management.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Diploma - Nothing
St. Kevin's High
Goulds, NL 09.1994 - 06.1999
Diploma - Pharmacy Technician
Keyin College
644 Topsaill Rd 09.2020 - 07.2021
Skills
Prepare bubble packs
Receiving incoming supplies
Pharmacy and customer records management
Manual and automated medication dispensing
Assisting pharmacists
Confidentiality and HIPAA
Updating medication histories
Drug storage procedures
FDA Drug Safety Guidelines
Medicare and Medicaid process
Advanced math skills
Drug inventory management
Pharmaceutical sales and services
Processing payments
Medication dispensing
Medication Therapy Management
Drug safety
Typing medication labels
Secure storage of medications
Interpreting orders
Answering customer questions
Team collaboration
Patient confidentiality
Timeline
Diploma - Pharmacy Technician
Keyin College
09.2020 - 07.2021
Pharmacy Technician
RTWOHOLDINGS LTM
06.2020 - 12.2022
Laborer
Southern Shore Recycling Depot
09.2015 - 11.2015
Cashier Supervisor
Mila Foods Lmt
10.2013 - 01.2015
Cashier
Mills Foods Lmt
03.2013 - 06.2013
Bartender
Hayloft Lounge
04.2002 - 12.2005
Cashier
McDonald's
04.2001 - 01.2002
Stock Clerk
Walmart
02.2001 - 03.2001
Diploma - Nothing
St. Kevin's High
09.1994 - 06.1999