Jennifer Ward
Emo,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Program Assistant
Giishkaandago'Ikwe Health Services
12.2023 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Monitored program budgets to track expenses and highlight areas for financial optimization.
- Contributed to website content updates, improving communication of program objectives and achievements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
Dental Receptionist
Emo Dental Clinic
11.2021 - Current
- Answering and directing incoming calls using a multi-line telephone system
- Scheduling and confirming appointments
- Delivering administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Submit insurance claims and quotes to multiple insurance agencies
- Maintain daily calendars, setting client appointments and planning daily office events
- Processing payments and updating accounts to reflect balance changes
Receptionist
Rainy River District Social Services Admin. Board
09.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Paramedic
Rainy River District EMS
01.2005 - 09.2020
- Address emergent needs of patients in field and administer appropriate care and basic life support
- Record patient care information and medical history within charts
- Work alongside other medical personnel to create safe and efficient field atmosphere to direct and perform patient care
- Remain level-headed and proactive during emergency situations
- Administer CPR and other life-saving techniques on patients in cardiac arrest
- Act as a liaison between community partners, hospital with effective communication
Bookkeeper
Mel's Marine Service Center
09.2014 - 06.2017
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Education
Paramedicine
Northern College of Applied Arts And Technology
South Porcupine, ON06-2003
High School Diploma -
Fort Frances High School
Fort Frances, ON06-1996
Skills
- Program coordination
- Record management
- Budget monitoring
- Customer service
- Cash handling
- Administrative support
- Time management
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Interpersonal skills
- Valid Driver's license
- Program administration
- Travel coordination
Timeline
Program Assistant
Giishkaandago'Ikwe Health Services
12.2023 - Current
Dental Receptionist
Emo Dental Clinic
11.2021 - Current
Receptionist
Rainy River District Social Services Admin. Board
09.2020 - 11.2021
Bookkeeper
Mel's Marine Service Center
09.2014 - 06.2017
Paramedic
Rainy River District EMS
01.2005 - 09.2020
Paramedicine
Northern College of Applied Arts And Technology
High School Diploma -
Fort Frances High School
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