Email Customer Service Email Specialist
Wyndham Hotels & Resorts, Kingsmill Resort
- Contributed to a positive work environment, collaborating with team members on various projects and initiatives for better overall performance.
- Collaborated with team members to identify trends in customer concerns, leading to improvements in products and services.
- Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
- Balanced multiple priorities daily while remaining focused on delivering excellent service to each individual email inquiry.
- Assisted in training/coaching new agents