Jennifer von Hardenberg
North Vancouver,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Move-in Coordinator, Concierge Float
BC Strata Employee Management Ltd.
2022.01 - Current
- Improved communication between residents and property management, fostering positive relationships from start of tenancy.
- Facilitated smooth transitions between incoming residents by efficiently coordinating move-in inspections and necessary unit preparations.
Laboratory Scientist/Pathology Technician/Post Mortem Room
Animal Health Center, Ministry of Agriculture
2013.01 - 2023.01
- Prepare/open animals for pathologists to do post-mortem exams
- Assist pathologists in any manner required to make their day go most efficiently
- ·Trim tissues for histopathology
- Receive and process all samples/specimens sent into lab. Make sure all submitted samples have required paperwork and get to designated lab sections for testing in timely manner. Prepare and forward in-house samples to external diagnostic laboratories observing TOG standards and regulations as required.
- Ensure that Post Mortem room’s equipment is in good working order, keep supplies stocked and working areas clean and sanitized.
- Documented test results using computerized and manual transcription methods.
- Maintained safe working environment, adhering to strict guidelines for handling hazardous materials.
- Developed strong rapport with clients through clear communication, empathetic listening, and consistent follow-up visits or calls when needed.
Registered Animal Health Technician, Drug Tester
Racing Forensics
2019.01 - 2020.01
- Safely ensured restrained horses during examinations or procedures to prevent injury to both the Racehorse and staff members present.
- Administered Lasix to Racehorses in the correct dosage and allotted timeframe before scheduled races and collected blood samples as needed in the Test Barn post-race.
- Contributed to the positive reputation of Racing Forensics mandatory Drug Testing Program, consistently delivering exceptional care and fostering strong relationships with clients.
- Assisted in the training of new staff members, sharing expertise and guidance to foster a collaborative team environment and promote goodwill with other Racetrack employees.
Registered Animal Health Technician
Agwest Veterinary Group Ltd
2011.01 - 2013.01
- Maintained clean and organized work environment, adhering to strict sanitation protocols for optimal patient safety.
- Efficiently managed appointments schedules, ensuring timely service while minimizing wait times for clients and patients alike.
- Contributed to clinic growth, consistently delivering exceptional care and fostering strong relationships with clients.
- Maintained detailed records of animal health care and diagnostic treatments.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Equine Medication Control Technician
Equine Canada
2010.01 - 2011.01
- Travel within BC to horse shows to randomly select and test competitors for drugs by collecting urine samples.
- In charge of all paperwork and making sure that proper chain of command with samples was followed
- Educated public/competitors on existence and benefits of Equine Canada’s Drug testing program
Registered Animal Health Technician
Langley Animal Spay & Neuter Clinic
2010.01 - 2011.01
- Increased client satisfaction by providing compassionate care and effectively addressing concerns or questions regarding their pets'' health.
- Reduced recovery times with diligent post-operative monitoring and comprehensive aftercare guidance for pet owners.
- Administered vaccinations and medications as prescribed by veterinarians, ensuring proper dosages and timely treatments for patients.
- Performed surgical assistance tasks, ensuring smooth operations and optimal results during procedures.
- Provided support during euthanasia procedures, offering comfort and compassion to clients during difficult times.
- Provided emergency care for critically ill or injured animals, stabilizing patients until further assessment could be performed by a veterinarian.
- Educated clients on preventative care measures to minimize the risk of future health issues in their pets.
Receptionist/Veterinary Assistant
Capilano Pet Hospital
2006.01 - 2008.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
Animal Health Technology Diploma -
Douglas College
Port Coquitlam, BC01.2010
Advanced Farriers Certificate -
Kwantlen College
Langley, BC01.2001
Skills
- Strong Organization
- Reception duties
- Scheduling appointments
- Data entry proficiency
- Flexible and Adaptable
- Customer Communication
- Creative and Adaptable
- Verbal Communication
Profile Skills
- Relationship-based First Aid & CPR/AED level C
- Emotionally intelligent
- Perceptive
- Confident Parents/Thriving Kids Course
- Dedicated WHIMIS Certificate
- Warm and Engaging Spill Kit Training
- Keen Observation Skills
- Creating a Respectful Workplace
- Trustworthy and Honest
- Provincial Health Services Authority
- Safety conscious
Languages
English
Full Professional
Timeline
Move-in Coordinator, Concierge Float
BC Strata Employee Management Ltd.
2022.01 - Current
Registered Animal Health Technician, Drug Tester
Racing Forensics
2019.01 - 2020.01
Laboratory Scientist/Pathology Technician/Post Mortem Room
Animal Health Center, Ministry of Agriculture
2013.01 - 2023.01
Registered Animal Health Technician
Agwest Veterinary Group Ltd
2011.01 - 2013.01
Equine Medication Control Technician
Equine Canada
2010.01 - 2011.01
Registered Animal Health Technician
Langley Animal Spay & Neuter Clinic
2010.01 - 2011.01
Receptionist/Veterinary Assistant
Capilano Pet Hospital
2006.01 - 2008.01
Animal Health Technology Diploma -
Douglas College
Advanced Farriers Certificate -
Kwantlen College
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