Jennifer Von Bloeker
Walmart
Mission Viejo
20
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Online Personal Shopper
2 Years 7 Months- Picked items for online orders, ensuring accuracy and customer satisfaction.
- Staged orders for pickup by drivers and customers, facilitating efficient order retrieval.
- Packaged and staged large batches of orders, optimizing workflow and organization.
- Bagged chemicals separately from food products to prevent contamination.
Sales Associate
2 Years- Processed customer orders efficiently, Created new customer accounts, processed payments, cash and credit card Payments.
- Provided quotes and work orders to new and existing customers.
- Coordinated jobs with off-site printing and 3rd party vendors to meet project deadlines.
- Organized resources for special project execution, special packaging, wrapping, and handling the shipments to FedEx, UPS, USPS.
Remote Customer Relations Representative
4 Months- Worked part-time during holiday season to assist with increased customer demand.
- Delivered account information to customers, ensuring clarity and understanding.
- Provided access codes as needed to retrieve packages from the lockers.
- Issued access codes to customers for package retrieval from lockers. as needed to retrieve packages from the lockers.
- Assisted customers in locating missing or lost packages, enhancing their overall experience.
Merchandise Associate
10 Months- Merchandised inventory received on delivery.
- Merchandised delivered inventory to optimize shelf presentation.
- Ensured all items had proper tickets and sensors.
- Updated pricing on products to ensure accuracy and promote clearance.
Marketing & Sales Support
1 Year 5 Months- Managed two product categories and established dropship accounts to enhance product availability.
- Compiled and delivered monthly sales reports to President, Office Management & Sales Reps to inform strategic decisions.
- Created weekly status reports detailing updates on existing accounts.
- Conducted Monthly Inventory Counts.
- Prepared event materials for successful participation in Intl Home & Houseware Trade Show.
Quality Assurance Technologist
3 Years 9 Months- Handled incoming calls from Taco Bell, KFC, Pizza Hut, Long John Silvers, & A&W to address customer inquiries and concerns.
- Advised the MOD on specific Policies & Procedures. as needed.
- Approved bar codes and case graphics for current and potential suppliers
- Managed SharePoint site, ensuring availability of up-to-date information for the team.
- Assisted with the Rollout of the online Reporting Tool and BMC Remedy System updates.
- Managed the SharePoint site for the t with the most current information.
- Validated bar codes and case graphics for suppliers to maintain quality and consistency in product labeling.
- Monitored QA Hotline complaints during 60-day market test to identify trends and areas for improvement.
Administrative Asst. for Public Relations & Multimedia
5 Months- Uploaded daily media updates to Taco Bell website, ensuring timely dissemination of relevant information.
- Handled donation requests and managed daily administrative tasks to support public relations initiatives.
- Uploaded daily media updates to the Taco Bell website.
- Assisted with video editing on projects.
- Completed a temporary assignment supporting various tasks within the department.
Education
High School Graduate
No Degree
- Liberal Arts
- Computer Graphics & Graphic Design
Skills
Customer Service
Salesforce
Excel
Microsoft Office
Visual Merchandising
Inventory management
Inventory Management
SharePoint
Zen Desk
EDI & E-commerce
Zendesk
Timeline
Online Personal Shopper
Walmart
01.2024 - CurrentRead More
Sales Associate
The Perfect Impression, Inc.
12.2021 - 12.2023Read More
Remote Customer Relations Representative
Parcel Pending, Inc
09.2019 - 01.2020Read More
Merchandise Associate
Marshalls
02.2019 - 12.2019Read More
Marketing & Sales Support
Techko Kobot, Inc.
01.2015 - 06.2016Read More
Quality Assurance Technologist
YUM Brands, Inc. Taco Bell Corporate
04.2009 - 01.2013Read More
Administrative Asst. for Public Relations & Multimedia
Venturi Staffing Partners
07.2006 - 12.2006Read More
Platt College
from Computer Graphics & Graphic Design
Read More
Kapiolani College - University of Hawaii at Manoa
from Liberal Arts
Read More
Saddleback Community College
No Degree
Read More
Laguna Hills High School
High School Graduate
Read More