Jennifer Venaas
Rancho Santa Margarita
Summary
Dynamic and results-oriented professional with a proven track record at Claim Jumper Restaurant, where I excelled in multitasking and customer service. Leveraged POS system expertise and exceptional guest engagement skills to enhance dining experiences, successfully increasing sales through effective upselling. Adept at fostering positive relationships and resolving concerns swiftly, underscoring a commitment to excellence in hospitality service.
Overview
1
1
Certification
Work History
Server
Claim Jumper Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
Diploma - General Studies
Costa Mesa HS
Costa Mesa, CA06.1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Aloha POS / REVEL POS
- Safe food handling
- Suggestive selling
- Allergy awareness
- Order management
- Task prioritization
- Banquet coordination
- Food safety
- Positive guest interactions
- Hospitality service expertise
- Liquor, wine, and food service
Point of sale (POS) system operations
Certification
- ServSafe Food Handler Certification -
- RBS Alcohol certification
Timeline
Server
Claim Jumper Restaurant
Diploma - General Studies
Costa Mesa HS
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