Jennifer Vasquez
Orange
Summary
Dynamic hospitality professional with extensive experience at Parkside Market, excelling in customer service and labor management. Proven leadership in training staff and enhancing service quality, achieving a 97% customer satisfaction rating. Skilled in POS terminal operation and committed to maintaining high sanitation standards.
Overview
2026
2026
years of professional experience
Work History
Server/Cashier
Parkside Market - Compass
12.2024 - Current
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Formed strong working relationships with front and back of house employees and managers
- Explained menu items and suggested appropriate options for food allergy concerns.
Senior Administrative Support Loan Processor
America’s Moneyline
- Worked closely with executive sales team to prepare daily and weekly reports addressing file status and forecast funding figures for the month
- Managed the loan closing process to achieve an 85% on-time close rate, earning accolades from management.
- Managed relationships and coordinated with external vendors to ensure timely processing of loans.
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications
- Successfully maintained a high level of accuracy in processing loan documents and ensuring compliance with all state, federal, and agency guidelines.
- Demonstrated ability to review complex legal documents, including title reports, appraisals and survevs for completeness and accuracy.
- Coordinated with external vendors such as appraisers, credit bureaus and insurance companies.
- Conducted detailed reviews of borrower's credit history, income statements and other financial information to ensure accuracy.
Quality Assurance Technology Development Lead
Cloudvirga
- Managed and aligned onshore and offshore development teams, creating a standardized process and formalizing documentation to ensure unified quality assurance efforts.
- Developed and contributed to employee development plans to enhance job-specific skills and support corporate objectives.
- Created and implemented development processes to ensure project timelines were met.
- Ran daily calls with Ca and Bosnia team in AM and evening to ensure clean handoff
- Responsible for all team assignments and provided updates for department in company meetings
- Contributed to employee development plans in support of job-specific skills development.
- Coordinated team exercises and group discussions to increase training engagement
Server
RA Sushi
- Efficient and effective customer service contributed to improved rates of return business
- Maintained full product knowledge of menu and specials
- Always mindful of sanitation and safety considerations when handling food
Server
Islands Fine Burgers and Drinks
- Received accolades for efficient and courteous service and promoted to lead position
- Served food and beverages promptly with focused attention to customer needs in restaurant and bar area
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Gulfstream
- Suggested wine and entrée pairings, focusing on high margin items to increase sales by 5% while improving customer service in a casual fine dining restaurant
- Maintained extensive knowledge of menu items ranging from the origin of ingredients to cooking methodology to educate diners and answer all of their questions
Cocktail Server
Harrah's Casino
- Member of opening team that was chosen to serve VIP guests and participate in marketing
- Built relationships with customers and customized drinks to cater to individual preferences, increasing nightly sales by 20%
- Achieved a 97% customer satisfaction rating through attentive and personalized service
Server
Red Lobster Restaurant
- Quickly developed relationships with customers and maintained positivity while servicing up to 6 tables during prime-time hours
- Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners
Education
Associate of Science - Psychology
Santa Ana College
Santa Ana, CASkills
- Hospitality service expertise
- Labor management
- POS terminal operation
- Leadership
- Food plating and presentation
- Sanitation standards
Timeline
Server/Cashier
Parkside Market - Compass
12.2024 - Current
Senior Administrative Support Loan Processor
America’s Moneyline
Quality Assurance Technology Development Lead
Cloudvirga
Server
RA Sushi
Server
Islands Fine Burgers and Drinks
Server
Gulfstream
Cocktail Server
Harrah's Casino
Server
Red Lobster Restaurant
Associate of Science - Psychology
Santa Ana College
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