Jennifer Underwood
Jamestown
Summary
Results-driven Price Auditor skilled in HIPAA compliance and customer service. Excels in enhancing customer satisfaction and driving sales through effective communication and operations management. Organized and motivated professional eager to apply time management and organizational skills in dynamic environments, while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Price Auditor
Staples
Sonora
06.2023 - Current
- Conducted daily audits of price changes, ensuring accuracy and compliance with company regulations to minimize discrepancies.
- Generated weekly reports detailing pricing activities across departments to support strategic decision-making.
- Tagged clothing items and assessed for damage, preparing them for return to sales floor to maintain inventory quality.
- Greeted customers warmly at the entrance and provided assistance with their inquiries to enhance their shopping experience.
- Listened to customer needs to identify and recommend best products and services.
CSR, Sales
JS West
Sonora
01.2025 - 05.2026
- Resolved customer complaints through effective communication, improving customer retention and loyalty.
- Assisted customers with inquiries, enhancing product understanding and satisfaction.
- Handled high call volumes, ensuring professional and patient service during peak times.
- Processed orders and managed returns efficiently under company procedures.
Cashier
Ross Dress for Less
Sonora
03.2023 - 06.2023
- Assisted customers with questions and orders through phone calls, enhancing service experience.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Identified customer needs to provide tailored product solutions and promotions, contributing to budget targets.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Addressed customer inquiries about store policies and procedures, ensuring clear understanding and compliance.
Patient Access Representative
Adventist Health
Sonora
01.2023 - 06.2023
- Assessed patient eligibility for state, local, and federal assistance programs to facilitate access to care.
- Processed incoming faxes to ensure timely patient registration.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Revised reference materials to reflect current Medicare, Medicaid, and third-party payer requirements and policies.
Manager
Ross Dress for Less
Sonora
01.2022 - 02.2023
- Developed and implemented plans to address unfavorable trends and drive sales growth.
- Coached, mentored, and trained team members to elevate job performance.
- Led regular meetings with staff to review progress and pinpoint improvement areas.
- Entered time and attendance logs in preparation for payroll.
Education
High School Diploma -
Bret Harte Union High School
Altaville, CA06-2005
Associate of Applied Science - Medical Billing and coding
Herzing University
Wisconsin Dells, WISkills
- Financial Auditing
- Data Analysis
- Financial Reporting
- Revenue Assurance
- Policy Implementation
- Operations Management
- Workforce Management
- Inventory Management
- Training Coordination
- Multitasking and Organization
- Customer Service
- POS Systems
- Staff Development
- HIPAA Compliance
Timeline
CSR, Sales
JS West
01.2025 - 05.2026
Price Auditor
Staples
06.2023 - Current
Cashier
Ross Dress for Less
03.2023 - 06.2023
Patient Access Representative
Adventist Health
01.2023 - 06.2023
Manager
Ross Dress for Less
01.2022 - 02.2023
High School Diploma -
Bret Harte Union High School
Associate of Applied Science - Medical Billing and coding
Herzing University