Jennifer Turner
San Diego,CA
Summary
Accomplished Store Manager with a proven track record at Subway, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer relations, I excel in leading teams to exceed sales goals through exceptional service and efficient problem-solving. Skilled in fostering a positive and productive work environment, my leadership ensures operational excellence.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Skilled Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
21
21
years of professional experience
Work History
Store Manager
Subway
07.2015 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Sales Force Manager
Bed Bath and Beyond
01.2004 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Gender Studies
William Rainey Harper College
Palatine, ILHigh School Diploma -
Streamwood High School
Streamwood Il05-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Punctual and reliable
Timeline
Store Manager
Subway
07.2015 - 12.2024
Sales Force Manager
Bed Bath and Beyond
01.2004 - 01.2012
Gender Studies
William Rainey Harper College
High School Diploma -
Streamwood High School
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