JENNIFER TRAN
Westminster
Summary
Personable and detail-focused, with strong organizational skills and proactive approach. Possesses foundational knowledge in records management principles and demonstrates proficiency in data entry and document handling. Capable of ensuring accurate and efficient records processing to support organizational needs.
Overview
3
3
years of professional experience
Work History
Admissions/Records Specialist I
RSCCD Admissions and Records
01.2025 - Current
- Provide bilingual (Vietnamese) language support
- Review confidential information to assist with document processing
- Assist students with applications and course registration
- Update student files and process transcript requests
- Perform various clerical duties at front desk
- Scanned paper records to transfer to digital filing systems
- Updated records through dedicated digital database
- Improved customer service response times by efficiently locating and providing requested documentation when needed
Administrative Clerk
RSCCD Student Welcome Center
10.2024 - 06.2025
- Streamline document processing and filing
- Ensure administrative procedures are upheld
- Maintain financial records of students including management of personal documents and receipts
- Review classified forms to ensure completion and accuracy before submission
- Assist with student inquiries using different technology systems
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces
- General front desk operations
- Welcome faculty, students, and staff
- Issue devices to students
- Provide technical support for students
- Assist with campus events
- Manage calendar and reservations for campus events/meetings
Admissions Ambassador
CSUF Office of Admissions
07.2022 - 08.2023
- Served as the first point of contact for the campus
- Provided assistance for a diverse population of students regarding the admissions process
- Answered phone calls and responded to student inquiries
- Troubleshot issues that applicants may have faced during the application process
- Utilized various social media platforms to maintain strong relationships with current students and alumni
- Redirected inquiries to respective departments to ensure guests receive proper assistance
- Managed confidential information while applying FERPA
- Coordinated meetings between guest and Admissions management
- Collaborated with admissions team to develop and implement strategies to improve admissions process
Education
Bachelor of Arts - Business Administration And Human Resources Mgmt
California State University, Fullerton
Fullerton, CA05.2023
Skills
- Microsoft Systems (Word, Outlook, Excel, Powerpoint, Teams)
- Technology Systems (CMS/PeopleSoft, ServiceNow, Ellucian Colleague, Self-Service)
- Google Systems (Gmail, Docs, Drive, Sheets, Slides)
- Records management
- Organizational skills
- Adaptability and flexibility
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Admissions/Records Specialist I
RSCCD Admissions and Records
01.2025 - Current
Administrative Clerk
RSCCD Student Welcome Center
10.2024 - 06.2025
Admissions Ambassador
CSUF Office of Admissions
07.2022 - 08.2023
Bachelor of Arts - Business Administration And Human Resources Mgmt
California State University, Fullerton
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