Jennifer Tovar
Perris
Summary
Dynamic professional with experience at H&M Warehouse, excelling in warehouse organization and inventory management. Recognized for outstanding customer service as a Salon Receptionist at JCPenney, effectively resolving complaints and enhancing guest relations. Proficient in cash handling and appointment scheduling, consistently achieving high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
GXO
H&M Warehouse
Perris
11.2023 - 01.2025
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Organized warehouse space for efficient storage of products.
- Assisted in packaging and labeling of products for shipment.
- Used pallet jacks to move items to and from warehouse locations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Salon Receptionist
JCPenney
Moreno Valley
01.2022 - 09.2024
- Assisted in training new receptionists on proper use of the salon software system.
- Resolved customer complaints in a professional manner.
- Scheduled appointments using salon software system.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Greeted guests and members upon arrival to create positive first impressions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted customers and provided exceptional customer service.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Assisted stylists with client check-in and check-out procedures when needed.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Ensured all areas of the salon were clean and organized at all times.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, California05-2018
Some College (No Degree) - Nursing Education
Mt. San Jacinto College
Menifee, CASkills
- Warehouse organization
- Inventory management
- Packing efficiency
- Shipping procedures
- Cash handling
- Communication skills
- FLUENT IN SPANISH
- Excellent communication
- Customer service
- First impressions
- Appointment scheduling
- Guest relations
- Telephone operations
- Time management
- Front of house supply stocking
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
GXO
H&M Warehouse
11.2023 - 01.2025
Salon Receptionist
JCPenney
01.2022 - 09.2024
High School Diploma -
Rancho Verde High School
Some College (No Degree) - Nursing Education
Mt. San Jacinto College