Jennifer Torres
Huntington Park
Summary
I am experienced in customer service, I excel in fast-paced and evolving environments. My resilience and decisiveness allow me to adapt quickly and effectively. I am always willing to go above and beyond to learn more and to be able to contribute more to my team. I'm organized, dependable and kind all traits that have led me to enjoy and take pride in creating a positive experience for my customers.
Overview
15
15
years of professional experience
Work History
Specialty Service Scheduler
Southwest Industrial Electric
03.2024 - 01.2025
- Pairing individual electricians' skillsets with specifics scopes of work to ensure efficient scheduling and satisfied customers.
- Communicated proactively with customers regarding any changes or delays in their appointment, fostering trust through transparency.
- Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
- Enhanced customer satisfaction by effectively scheduling service appointments and managing service team workload.
- Managed communication with clients to ensure clear understanding of their needs and expectations, resulting in improved reviews.
- Monitored technician availability to ensure optimal utilization of resources while minimizing downtime between jobs.
STORE MANAGER
Sally Beauty LLC
08.2019 - 03.2024
- Loss Prevention
- Store operations
- Delegation
- Staff Development
- Effective leader
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Assisted with hiring, training and mentoring new staff members
- Managed inventory control, cash control, and store opening and closing procedures
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Supervised guests at front counter, answering questions regarding products
- Developed and maintained courteous and effective working relationships
- Learned and adapted quickly to new technology and software applications
- Self-motivated, with a strong sense of personal responsibility
STORE MANAGER
Things Remembered
06.2010 - 06.2019
- Providing customers with a one of a kind experience where they could create a personalized gift for their loved ones
- Ensuring that products were created with the upmost care and punctuality to exceed customer expectations
- Responsible for training employees to be able to operate and maintain all engraving machines
- Ensuring sales metrics were communicated as well as expectations, and holding people accountable for goals not being met
- Ensuring that we were properly staffed for seasonal fluctuations such as: Christmas, Valentines Day, and Mother's Day
- Maintaining accurate and proper inventory control protocols to assure we had met customer needs
- Fostered many relationships business organizations and corporations to create their recognition awards
Education
High School Diploma -
Bell Senior High School
Bell, CAAssociate of Arts -
Los Angeles Trade Technical College
Los Angeles, CASkills
- Multitasking and Organization
- Retail Inventory Management
- P&L Management
- Schedule Management
- Customer Service
- Loss Prevention
- Store Operations
- Delegations
- Staff Development
- Effective Leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Specialty Service Scheduler
Southwest Industrial Electric
03.2024 - 01.2025
STORE MANAGER
Sally Beauty LLC
08.2019 - 03.2024
STORE MANAGER
Things Remembered
06.2010 - 06.2019
High School Diploma -
Bell Senior High School
Associate of Arts -
Los Angeles Trade Technical College
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