Jennifer Tokaryk
Oliver
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Insurance Agent
Westland Insurance Group
07.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Customer Service Representative
Growers Supply
08.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Was licensed to sell chemicals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Receptionist
Sunshine Ridge Seniors Community
07.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responsible for maintaining all building security procedures including COVID screening.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to emergency pendant alerts.
Front Office Manager
Coast Oliver Hotel
08.2018 - 07.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Manager
Walmart Canada
09.2017 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Noon Hour Supervisor
Aberdeen Elementary School
09.2014 - 06.2017
- Contributed to the development of emergency plans, facilitating evacuation drills and other preparedness exercises in collaboration with staff members.
- Collaborated closely with custodial staff to ensure proper cleanup after each lunch period.
- Reduced incidents of bullying by proactively addressing conflicts and providing guidance to students on appropriate behavior.
- Assisted in maintaining order among students, ensuring timely transitions between lunch periods and classes.
- Promoted a positive environment for students through consistent supervision and conflict resolution.
Accounts Receivable & CSR
Independent Glass Distributors
09.2004 - 07.2013
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivery Driver & CSR
Can Am Autoglass
05.1997 - 09.2004
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Returns & Handout
IKEA
09.1998 - 05.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Queen Elizabeth Senior Secondary
Surrey, BC06-1995
Skills
- Licensed insurance agent
- Customer service
- Customer follow-up
- Client relations
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Payment processing
- Effective multitasking
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Administrative skills
Timeline
Insurance Agent
Westland Insurance Group
07.2022 - Current
Customer Service Representative
Growers Supply
08.2021 - 07.2022
Receptionist
Sunshine Ridge Seniors Community
07.2020 - 08.2021
Front Office Manager
Coast Oliver Hotel
08.2018 - 07.2020
Customer Service Manager
Walmart Canada
09.2017 - 07.2018
Noon Hour Supervisor
Aberdeen Elementary School
09.2014 - 06.2017
Accounts Receivable & CSR
Independent Glass Distributors
09.2004 - 07.2013
Returns & Handout
IKEA
09.1998 - 05.2000
Delivery Driver & CSR
Can Am Autoglass
05.1997 - 09.2004
High School Diploma -
Queen Elizabeth Senior Secondary
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