Jennifer Todd
Mulmur,ON
Summary
Dynamic leader and problem-solver with a track record of enhancing customer satisfaction and team efficiency. Leveraged outstanding social skills and effective time management to exceed performance metrics and foster a collaborative environment. Expert in customer needs assessments and adept at maintaining high-quality service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
2nd Hand on Grass Crew
Complete Outdoor Services
04.2024 - Current
- Operated lawn maintenance equipment and tools such as mowers, edgers and leaf blowers.
- Collaborated effectively with team members to complete large-scale projects in a timely manner without compromising quality or safety standards.
- Ensured safe working conditions by keeping equipment well-maintained and adhering to safety protocols during operations.
- Increased client satisfaction with consistent, timely completion of grass cutting tasks on residential properties.
- Improved property aesthetics with careful trimming around trees, flowerbeds, walkways, and other landscape features.
- Contributed positively to workplace culture by demonstrating reliability, professionalism, and a willingness to learn from colleagues.
- Consistently met or exceeded performance metrics set by management for efficiency, quality, and client satisfaction.
- Provided excellent customer service by addressing concerns promptly and making adjustments when necessary to exceed client expectations.
Personal Lines Account Manager
Nicol Insurance
12.2022 - 04.2024
- Processed direct bills, state filings and notary bonds.
- Oversaw all activities and transactions within personal lines department.
- Serviced several accounts on regular basis to maintain and increase revenue.
- Provided advice and counsel on personal lines matters.
- Evaluated prospect's current insurance program and offered alternatives.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Stayed in contact with carriers, underwriters and marketing personnel.
Store Manager
Tokyo Smoke Brands
03.2020 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Developed new store location from ground up by hiring and training efficient team.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Landscape Foreman
Hill N Dale Landscaping
03.2017 - 12.2020
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines
- Supervised team member performance to meet client deadlines and requirements
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations
- Maintained tools and equipment to foster safe and consistent operation
- Managed day laborers in completing large landscaping projects
- Maintained grounds including trimming, weeding and general clean-up
- Installed sprinkler systems to provide grass and greenery with adequate water supply
Teaching Assistant
Headwater Hills School
09.2011 - 04.2017
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
- Promoted good behavior by using the positive reinforcement method
- Promoted language development skills through reading and storytelling
- Organized small groups of children while transitioning to and from outdoor play
- Administered medication and minor first aid to sick and injured students
- Communicated regularly with parents about daily activities and behaviors
- Maintained daily records of children’s individual activities, behaviors, meals and naps
- Identified early warning signs of emotional and developmental problems in children
- Maintained a child-friendly environment by allowing frequent access to outdoor activities
- Addressed behavioral and learning issues with parents and daycare management staff
- Engaged with children individually to meet their emotional and physical needs
- Sparked imagination by helping children discover new things each day
- Organized Physical Education program
- Help transport children to their field trips, sports activities and special events
Skills
- Strong collaborator
- Outstanding social skills
- Positive reinforcement
- Effective time management
- Critical thinking
- Knowledgeable in behavioral situations
- Strong work ethic
- Ability to handle pressure
Certification
- RIBO Licensed
Timeline
2nd Hand on Grass Crew
Complete Outdoor Services
04.2024 - Current
Personal Lines Account Manager
Nicol Insurance
12.2022 - 04.2024
Store Manager
Tokyo Smoke Brands
03.2020 - 11.2022
Landscape Foreman
Hill N Dale Landscaping
03.2017 - 12.2020
Teaching Assistant
Headwater Hills School
09.2011 - 04.2017
- RIBO Licensed
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