JENNIFER THIFFAULT

Air Canada/Air Canada Rouge

Remote, ON

11.2013 - Current

Handled customer problems with patience and sensitivity to deescalate any potential issues
Supported management/team decisions for an improved working environment and customer experience
Engaged positively with each customer, providing professional and polite support for service needs
Built and maintained relationships with colleagues and management to drive team success
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Adhered to company policies regarding security measures and protocol at all times.
Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Educated customers on product and service offerings

Summary