Jennifer Thiessen

• Coordinate all weekly, monthly, bi-monthly, quarterly and annual inspections of Sprinkler Systems, Backflow Devices, Fire Extinguishers and Emergency Lights for customers located across Ontario.
• Maintain a constantly changing schedule of 7 Western Fire Inspection Technicians, as well as coordinating with subcontractors for inspections such as fire alarms and advanced suppression systems.
• Invoice inspections, service and deficiency jobs. This amounts to approximately 200 invoices per month. Send invoices along with the technical reports from each inspection.
• Review, edit and send Backflow Device reports according to the backflow by-laws of each city, town or municipality.
• Developed and maintain the Backflow and Water Departments' contact information spreadsheet for each city, town, municipality across Ontario.

Health & Safety Coordinator:

• Facilitated incident investigations to determine root causes, providing recommendations on preventative measures to avoid future occurrences.
• Reduced workplace accidents by effectively coordinating safety training programs for all employees.
• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Established a strong safety culture within the organization by promoting employee accountability and responsibility for health and safety matters.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Supported management in developing robust policies that align with federal, provincial, and industry-specific regulations related to workplace health and safety.
• Work closely with HR to develop an effective return-to-work program for injured employees, facilitating timely reintegration into the workforce while mitigating potential long-term health risks.
• Coordinate logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Increased awareness of health and safety practices through regular communication channels such as newsletters, bulletin boards, and company intranet updates.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development
• Conducted safety audits and inspections to identify workplace hazards and deficiencies.
• Investigated incidents, determining root causes and implementing corrective actions.
• Developed and implemented safety policies and procedures to promote workplace safety.
• Provided new-employee health and safety orientations and developed materials for presentations.
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Accounts Payable:

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
• Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
• Maintained compliance with internal controls and external regulations related to accounts payable processes.

Payroll Administration:

• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Calculated payroll deductions by accurately using Sage Contractor and processed payroll to meet preset requirements.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.

• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Helped reconcile bank statements and accounts and maintain accuracy and current records.
• Assisted with preparation of monthly financial statements and reports to inform management.
• Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.

• Unloaded, sorted and stocked Tech Equipment for 2 ASG Signals Squadron, the main depot for the entire area covering Windsor, Ontario to Niagara Falls, Ontario.
• Answered other unit questions and provided detailed product information.
• Performed inventory control, such as tracking where technical equipment is located in all other units, a physical, full inventory count annually.
• Prepared equipment for dispatch by the technical team by applying tracking info, removing all old equipment from the unit's account and added new equipment in it's place.

• Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
• Liaised with various departments to gather information required for regular reporting obligations.
• Managed recordkeeping systems related to compliance activities ensuring easy access when needed.
• Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.

• Worked within MIMS/CFSS/Masis to input data and queries, procurement, issue and receipt vehicles and parts, manage waybills and produce reports.
• Managed the day-to-day activities of the Major Equipment Section to include issues, receipts, ordering, tracking and customer service.
• Maintained a budget for all locally procured tools/parts.
• Completed Vehicle Checklists; maintained complete kit for all vehicles by ordering/replacing deviations.
• Developed and maintained many excel spreadsheets to monitor vehicle and weapon movement.
• Identified tooling and parts for the completion of Equipment Checklists for incoming and outgoing vehicles.
• Implemented and maintained system for tracking all vehicle credit cards.
• Completed different vehicle movement procedures such as Loans, Disposals, Downgrades and Remarks.
• Created and submited work orders for vehicles and weapons.
• Provided Customer Service to unit/base personnel picking up/dropping off vehicles or weapons.
• Controlled entire Military/Civilian Fleet
• Adhered to strict policies and guidelines for vehicle and weapon movement.
• Performed all office duties, including faxing, extensive emailing, answering telephones/inquiries, maintained paper filing system as well as electronic files for each vehicle owned/operated by 31 CBG, ASU London. Filled several different types of forms, followed all shipping procedures as laid out by the Department of National Defence Supply Manual.
• Worked independently, with minimal supervision.
• Met tight deadlines to make sure all equipment was received, in good order, to use during required base exercises.

• Processed, sold memberships
• Sold medical insurance, traveler’s cheques, merchandise, attraction tickets
• Extensive computer work
• Processed maps, tour books; Marked maps
• Placed orders for supplies
• Entered PO numbers, tracked inventory in numerous stores
• Processed credit cards, used debit machine, made change
• Researched, recommended and booked hotel rooms, cars, conference rooms, restaurant reservations; driving vacations with marked maps; Marked entire trips on maps, researched best roads to drive, hotels and sites to see along the way, made recommendations to clients
• Used several different computer booking tools to do bookings; adhered to TICO regulations
• Adhered to strict money management quality audits
• Prepared bank deposits, kept a balanced cash register, as well as kept store totals balanced at the end of the shift.

• Human Resources: all interviewing and hiring of new staff, calling references, all disciplinary action, including verbal and written warnings to suspensions, dismissals and lay-offs.
• Kept track of all inventory; all raw stock, all run parts and tooling.
• Did daily, weekly and monthly inventories of stock and run parts.
• Ordered all supplies, stock and tooling; dealt with suppliers.
• Prepared all forms and paperwork for truck drivers crossing the border in the U.S.
• Shipped unfinished parts to other plants for 2nd operations, finished parts to customers.
• Dealt with all shipments coming in and going out of the plant including supervising loading and unloading of trucks.
• Packed parts for shipments, labelled, wrapped and completed paperwork for each skid.
• Supervised 6 employees on the floor; kept track of parts run, duties performed.
• Scheduled jobs to meet customer deadlines.
• Dealt with customers both satisfied and not so satisfied.
• Handled quality control issues, including actual measuring of parts, first off parts, comparing to blueprints, and customer inquiries, quality paperwork.
• Worked with many computer programs: MS Office, MS Access, PowerPoint, MS Word
• Answered multi-line telephone system and forwarded all calls to appropriate people.
• Implemented entire filing system.
• Worked in the plant – washed, packed parts, loaded skids, did some second operations.