Jennifer Taylor
Winnipeg,Canada
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
26
26
years of professional experience
Work History
Director, Health Services
Misericordia Health Centre
04.2019 - Current
- Responsible for LoCng Term Care portfolio which includes 100 bed personal care home, Transitional Care Units, Respite program and outpatient programs such as PRIME, Easy Street and Pulmonary Rehab program.
- Driving quality care that is provided to older and vulnerable persons.
- Actively involving staff and families in creating change and to improve services
- Support and manage 7 managers which includes approximately 350 staff
Program Director
St. Boniface Hospital
04.2015 - 04.2018
- Oversees a large portfolio which includes 6 Managers and approximately 250 staff in a variety of areas: Mental Health, Social Work, Spiritual Care, Physiotherapy, Occupational Therapy, Nutrition Services, Respiratory Therapy
- Following the strategic direction of the organization, achieved marked improvements in areas such as staff development, patient safety, patient satisfaction, staff satisfaction and financial management.
Manager of Social Work
St. Boniface Hospital
05.2014 - 04.2015
- Responsible for the daily operation of the department of 22 staff
- Ensure timely and quality service to the clinical areas we support
- Human resources activities of supporting staff, hiring, provide direction to staff, absenteeism support, vacation and sick coverage activities
- Ensure education of staff and students is current and relevant
- Facilitate and advise social work and patient care teams in regards to difficult discharge scenarios and complex social situations.
Manager of Patient Care
Health Sciences Centre
12.2008 - 05.2014
- Responsible for 4 distinct departments (70 staff) within the Manitoba Renal Program: Renal Health Clinic, Community Dialysis, Home Hemodialysis and Social Work Services.
- Develop and evaluate a program plan for expansions and ongoing patient care needs in all departments along with Administration team.
- Facilitate problem solving with issues arising with staff, patients, equipment and resources.
Manager
Health Sciences Centre
07.2006 - 12.2008
- Organized, managed and monitored the Patient Transport and Equipment Services which provides a 24 hour/7 day a week service to most areas of HSC.
- Provided leadership and supervision to approximately 55 staff members, including developing a master rotation, vacation planning and sick time usage.
- Ensured the department provided safe and timely service by utilizing human and equipment resources effectively and in a fiscally responsible manner, monitoring staff training levels, evaluating services with customers and implementing change as necessary.
Utilization Manager
Health Sciences Centre
05.2005 - 07.2006
- Case manage intricate patient care situations which could involve complex travel arrangements, working with challenging families, negotiating placements for patients with complicated histories, and coordinating communication with stakeholders.
- Build relationships with other acute care hospitals, community programs and external government agencies in order to work toward efficient use of resources for our patients.
- Initiated and lead the roll out of the Utilization management system across Health Sciences Centre, established educational needs of staff and resource needs for the project
Social Worker
Health Sciences Centre
05.2003 - 05.2005
Social Worker
Children’s Hospital
10.2002 - 07.2003
Social Worker
St. Amant Centre
11.1999 - 10.2002
Education
Masters of Social Work - Social Policy and Administration Program
University of Manitoba
01.2002
Bachelor of Human Ecology - Family Studies
University of Manitoba
01.1995
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Team management
- Creativity and innovation
Affiliations
Manitoba College of Social Workers
Timeline
Director, Health Services
Misericordia Health Centre
04.2019 - Current
Program Director
St. Boniface Hospital
04.2015 - 04.2018
Manager of Social Work
St. Boniface Hospital
05.2014 - 04.2015
Manager of Patient Care
Health Sciences Centre
12.2008 - 05.2014
Manager
Health Sciences Centre
07.2006 - 12.2008
Utilization Manager
Health Sciences Centre
05.2005 - 07.2006
Social Worker
Health Sciences Centre
05.2003 - 05.2005
Social Worker
Children’s Hospital
10.2002 - 07.2003
Social Worker
St. Amant Centre
11.1999 - 10.2002
Bachelor of Human Ecology - Family Studies
University of Manitoba
Masters of Social Work - Social Policy and Administration Program
University of Manitoba
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