Jennifer St George
Richmond Hill,ON
Summary
Dedicated Facility Manager with 2-year background leading cross-functional maintenance, housekeeping and small and medium teams. Perceptive and corrective regarding all facets of buildings, grounds and employee safety. Safety-conscious
Plant Operator possessing in-depth knowledge of quality assurance protocols, waste management and equipment maintenance such as ZambonZambonis' and compressors. Offering two years of experience performing wide variety of tasks to verify efficient operations. Strong troubleshooter recognized for quickly detecting problems and immediately taking corrective action.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Facility Operator
City of Richmond Hill
Richmond Hill
02.2022 - Current
- Performed regular inspections of facility equipment and systems to ensure optimal performance. Zamboni and compressors
- Responded quickly to emergency situations and provided assistance as needed.
- Assisted in developing strategies for energy conservation initiatives across the property.
- Managed inventory levels of supplies used in daily operations such as cleaning products, lightbulbs.
- Resolved customer service issues reported by guests visiting or staying at the premises.
- Conducted regular maintenance checks on elevators, escalators, fire alarms and extinguishers per established standards.
- Maintained accurate records of all facility-related activities, including preventative maintenance and repairs.
- Reconfigured space layout when necessary to accommodate changes in occupancy requirements.
- Inspected grounds around the building for debris removal or landscaping services needs.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Enforced compliance with OSHA regulations and company policies.
- Maintained proper chemical inventories.
- Responded to and initiated proper corrections to process alarms.
Facilities attendant level 1
Town of Newmarket
Newmarket
12.2019 - 09.2022
- Answering resident and community center guests’ general questions
- Assisting the Zamboni driver on the ice (removing nets)
- General cleaning of the building including public washrooms.
Customer Sales
Brewers Retail (The Beer Store)
Richmond Hill
11.2010 - 09.2022
- Greeted customers upon entering the store.
- Answered customer inquiries in a timely and friendly manner.
- Provided detailed product information to customers.
- Processed customer payments through cash, credit cards, or checks.
- Assisted with restocking shelves and straightening displays.
- Maintained cleanliness of sales floor and stockroom areas.
- Organized promotional activities such as contests and giveaways to increase sales volume.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Coordinated in-store displays to match planograms and promote company offerings at point of sale and lobby locations.
Third Key and Sales Associate
Fruits and Passion
Vaughan , ON
02.2010 - 03.2011
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Customer Service Associate
Bank of Montreal
Toronto , ON
12.2008 - 02.2009
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Suggested product solutions based on individual customer needs.
- Maintained knowledge of current sales promotions and new product releases.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
Third key and sales associate
Fruits and Passion
11.2006 - 12.2008
- Assisted customers with general store purchases and suggested additional product
- Received stock and prepared for sale
- Created displays based on corporate standards
- General cleaning
- Closed and opened store when needed
- Prepared and made daily bank deposits.
Direct banking Associate/ Mortgage Associate
ING Direct (Tangerine)
01.2000 - 01.2003
- Dealt with clients on-line banking needs
- Password and pin number resets
- Upsold clients for additional banking services
- Processed loan applications and opened GICs
- Exceeded monthly targets continuously top sales associate.
Education
Bachelor of Arts - History
York University
Toronto, ONSkills
- Can use cleaning equipment – floor scrubber and waxing machine
- Can lift up to 50 pounds
- Trained in CPR and first aid
- WHMIS trained
- Familiar with general Microsoft programs (MS word, power point, excel)
- Typing skills 30-40 WPM
- Planning and Scheduling
- Operational Efficiency and Safety
- Employee Supervision and Task Delegation
- Grounds Management
- Presentation
- Building Maintenance
Volunteer Experience
- Co captain and captain of Leukemia bottle drives (2011-2019)
- Baseball convenor for Richmond hill 2013,2014,2015, 2022
References
Available upon request
Affiliations
- strength and weight resistance training
- hiking
- parent coach for baseball and hockey
- Manga and Anime consumer
- cook and baker
Timeline
Facility Operator
City of Richmond Hill
02.2022 - Current
Facilities attendant level 1
Town of Newmarket
12.2019 - 09.2022
Customer Sales
Brewers Retail (The Beer Store)
11.2010 - 09.2022
Third Key and Sales Associate
Fruits and Passion
02.2010 - 03.2011
Customer Service Associate
Bank of Montreal
12.2008 - 02.2009
Third key and sales associate
Fruits and Passion
11.2006 - 12.2008
Direct banking Associate/ Mortgage Associate
ING Direct (Tangerine)
01.2000 - 01.2003
Bachelor of Arts - History
York University
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