Caitlyn Sternig
Surrey,BC
Summary
Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Decisive planner with good communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Mc Donald’s
Langley, BC
01.2022 - 05.2022
- Made and served coffee, tea and fountain drinks.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Hostess and Expeditor
Montanas BBQ & Bar
Surrey, BC
10.2021 - 01.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport and serving.
Hostess
Milestones
Abbotsford, BC
05.2023 - Current
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
- Blocked and faced all products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Grade 12
Surrey Academy Of Innovative Learning
OnlineSome College (No Degree) -
Kwantlen Polytechnic University
Surrey, BCSkills
- Merchandising knowledge
- Reliable and punctual
- Customer service
- Written and oral communication skills
- Food and beverage preparation
- Order taking
- Payment transactions
Affiliations
- Hobbies include painting, leaning new skills and cooking.
- First aid with CPR-/AED certified.
- Volunteered with Habitat for Humanity.
- Serving it right certified.
Timeline
Hostess
Milestones
05.2023 - Current
Customer Service Associate
Mc Donald’s
01.2022 - 05.2022
Hostess and Expeditor
Montanas BBQ & Bar
10.2021 - 01.2022
Some College (No Degree) -
Kwantlen Polytechnic University
Grade 12
Surrey Academy Of Innovative Learning