Jennifer Stafford
Laguna Niguel
Summary
High-Energy Hospitality Professional skilled in creating memorable luxury experiences through high-touch guest relationships that enhance brand loyalty. elevating guest experiences and ensuring lasting impressions on guests created a guest for life. Demonstrated adaptability and strong problem-solving abilities while fostering relationships with clients and team members to support team success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Hostess
Mastros Ocean Club
Irvine
08.2025 - Current
- Guest Relations (create a memorable experience with first and last impressions).
- Assisted management in streamlining daily operations to enhance efficiency.
- Managed reservations and seating arrangements to maximize guest comfort and optimize flow.
- Managing floor plan and flow of restaurant.
- Responded to guest inquiries, addressing concerns with professionalism and courtesy.
- Managed reservations and seating arrangements to maximize guest comfort and optimize flow.
- Assisted management in streamlining daily operations to enhance efficiency.
- Create work flow in a fast paced environment.
Realtor & Mortgage Originator
Landmark Realty & Mortgage
Irvine
01.2018 - Current
- Assisted clients in buying and selling residential properties.
- Negotiated purchase agreements to facilitate successful transactions.
- Maintained client relationships to ensure ongoing satisfaction and referrals.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
Server
Tabu Grill
Laguna Beach
01.2012 - 01.2015
- Provided warm, knowledgeable service to guests, fostering a welcoming atmosphere in a high-volume restaurant.
- Took accurate food and drink orders, made recommendations, and ensured timely delivery.
- Resolved customer concerns professionally, boosting guest satisfaction and repeat visits.
- Resolved customer concerns professionally, boosting guest satisfaction and repeat visits.
- Maintained a clean and organized dining space throughout each shift.
Administrative Support & Consulting
Surise Respiratory Care
Irvine
- Greeted guests warmly, answered phone calls, and managed daily office flow, contributing to a positive office atmosphere.
- Handled multiple client interactions daily, resolving questions or issues with a calm and friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained organized records, followed protocols, and collaborated with teammates to meet shared goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Adapted quickly to new systems and maintained flexibility, enhancing support for various departments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams to complete projects efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Associate of Applied Science -
Chaffey College
Rancho Cucamonga, CA 08.2000 - 05.2003
Skills
- Reservations management
- Outstanding Customer Service
- Attention to Detail
- Multitasking Under Pressure
- High Cleanliness Standards
- Communication
- Highly Adaptable
- Team Oriented
- Positive Attitude
- Professionalism
- Fast Learner
Certification
- Certified Sommelier, Cert. #34F656C-34F4179-34F40B0
- Licensed Mortgage Originator, NMLS #1470310
- Licensed Realtor, Dre #02052718
Timeline
Hostess
Mastros Ocean Club
08.2025 - Current
Realtor & Mortgage Originator
Landmark Realty & Mortgage
01.2018 - Current
Server
Tabu Grill
01.2012 - 01.2015
Associate of Applied Science -
Chaffey College
08.2000 - 05.2003
Administrative Support & Consulting
Surise Respiratory Care