Jennifer Spencer
Sandy Hook,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Self-employed
01.2022 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed over 50 calls per day.
Waitress
Bowler's Restaurant
04.2014 - 12.2016
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Home Care Provider
Interlake Regional Health Authority
04.2002 - 07.2007
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Developed rapport to create safe and trusting environment for care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Health Care Aide
Grace General Hospital
04.2000 - 07.2001
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Education
No Degree - Business Communication
N.A.I.T
Edmonton, AB10.2016
Diploma - Health Care Aide
College of Health And Family Support Studies
Winnipeg, MB03.2000
Certificate - Conflict Resolution Management
Misericordia Hospital
Winnipeg, MB01.2000
Certificate - Microsoft Applications; Word, Excel
N.A.I.T
Edmonton, AB06.1996
Diploma -
Tech-Vocational High
Winnipeg, MB06.1995
Skills
- Customer Service
- Professional Telephone Demeanor
- Issue and Complaint Resolution
- Prioritization
- Recordkeeping Strengths
- Customer Relations
- Understanding Customer Needs
- Managing Multiple Tasks
- Critical Thinking
- Social Perceptiveness
- Active Listening
- Order and Refund Processing
- Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork from home optionTimeline
Customer Service Representative
Self-employed
01.2022 - 11.2022
Waitress
Bowler's Restaurant
04.2014 - 12.2016
Home Care Provider
Interlake Regional Health Authority
04.2002 - 07.2007
Health Care Aide
Grace General Hospital
04.2000 - 07.2001
No Degree - Business Communication
N.A.I.T
Diploma - Health Care Aide
College of Health And Family Support Studies
Certificate - Conflict Resolution Management
Misericordia Hospital
Certificate - Microsoft Applications; Word, Excel
N.A.I.T
Diploma -
Tech-Vocational High
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