Jennifer Smith
Masset,BC
Summary
With a proven track record at Co-op Food Store, I excel in customer service excellence and cash handling, enhancing customer satisfaction and loyalty through effective problem-solving and transaction management. My experience spans various roles, demonstrating strong work ethic, empathy, and a knack for boosting sales and streamlining operations.
Overview
3
3
years of professional experience
Work History
Cashier
Co-op Food Store
10.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Waiter
Golden Pam Restaurant
11.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Bakery Clerk
Co-op Food Store
07.2022 - 10.2024
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Used utensils and equipment to portion, wrap and display bakery items.
Carpenter Apprentice
Old Massett Village Council
01.2022 - 12.2022
- Gained valuable education in residential and commercial building codes.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
Education
Level 1 - Carpentry
Nicola Valley Institute of Technology
Masset, BC10.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
Languages
English
Professional Working
Timeline
Cashier
Co-op Food Store
10.2024 - Current
Bakery Clerk
Co-op Food Store
07.2022 - 10.2024
Carpenter Apprentice
Old Massett Village Council
01.2022 - 12.2022
Restaurant Waiter
Golden Pam Restaurant
11.2021 - Current
Level 1 - Carpentry
Nicola Valley Institute of Technology
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