Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Smith

Moncton,Canada

Summary

Excellent multi-tasker with exceptional organizational skills Initiative in introducing new ideas to help increase business Successful Owner/Operator with expertise in the culinary industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

11
11
years of professional experience

Work History

Owner/Operator

Wholehearted Helpers
01.2023 - Current
  • Managed day to day business operations
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Manager on Duty

Baci Italia
01.2020 - 09.2022
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Reconciled cash and credit card transactions to maintain accurate records.

CSR

WestJet
01.2019 - 01.2020
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Bartender/ Server

Mavericks Steakhouse and Bar
01.2015 - 01.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Restaurant Manager

St Louis Bar and Grill
01.2013 - 01.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

GED -

NBCC
Moncton, NB
10.2016

Food Handlers Certification -

Food Safety Training
09.2023

First Aid / CPR Level 1, Saint John Ambulance – Moncton, NB -

2022

Responsible Beverage Server – Moncton NB -

2022

Servers Excellence Course – Moncton NB -

2022

Skills

  • Sorting and Labeling
  • Employee Training
  • Time Management
  • Customer Service
  • Culinary Skills
  • Accounts Payable and Accounts Receivable
  • Proper Phone Etiquette
  • Cash Management
  • Business Operations

Timeline

Owner/Operator

Wholehearted Helpers
01.2023 - Current

Manager on Duty

Baci Italia
01.2020 - 09.2022

CSR

WestJet
01.2019 - 01.2020

Bartender/ Server

Mavericks Steakhouse and Bar
01.2015 - 01.2017

Restaurant Manager

St Louis Bar and Grill
01.2013 - 01.2015

GED -

NBCC

Food Handlers Certification -

Food Safety Training

First Aid / CPR Level 1, Saint John Ambulance – Moncton, NB -

Responsible Beverage Server – Moncton NB -

Servers Excellence Course – Moncton NB -

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