Jennifer Smiley Mitchell
Campbell River,BC
Overview
29
29
years of professional experience
Work History
Branch Manager
BC SPCA
Campbell River, BC
04.2024 - Current
- Company Overview: The mission of the British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is to protect and enhance the quality of life for domestic, farm and wild animals in British Columbia.
- The mission of the British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is to protect and enhance the quality of life for domestic, farm and wild animals in British Columbia.
Reiki Practitioner
Your Soul Essentials
Campbell River, BC
07.2019 - Current
- In Reiki, the practitioner transfers energy by placing their hands over or on the patient. Reiki is a type of energy healing. Energy healing targets the energy fields around the body.
Aromatherapist
Your Soul Essentials
Campbell River, BC
07.2019 - Current
- I am a aromatherapist who specializes in AromaTouch massage and reflexology.
- In my technique I also help drain the lymphatic systems of toxins with the body of my clients.
Certified Personal Trainer / Nutritionist
Forever Fit
Campbell, CA
08.2009 - Current
- Demonstrating and instructing athletic, fitness and sports activities in order to promote healthy lifestyle
- Researching and developing guidelines related to recreation, sports, fitness and athletic safety
- Providing advice and consulting services to community groups, corporations, schools and other organizations in the design and development of fitness programs and activities
- Evaluating clients' overall fitness by completing comprehensive evaluations and physician clearances
- Maintaining all health reports and paperwork with the highest level of confidentiality
- Creating personal training programs that successfully address specific injuries and/or health challenges
- Designing enjoyable and innovative customized training programs based upon fitness goal for the client
- Educating clients on effective ways to exercise while on business travel, at home and during vacation
- Collaborating with clients to improve their overall endurance, strength, flexibility and balance
- Conducting fitness orientation appointments with new members in order to promote healthier lifestyles
- Cultivating positive relationships with class participants by teaching variety of challenging classes
- Educating clients about the long term health benefits of balanced diets and exercise programs.
- Instructing clients on proper meal preparations and recipes.
Divisional Sales Manager/Operations Manager
Staples Canada
Campbell River, BC
09.2023 - 04.2024
Multi Store Manager/Trainer
Reitmans (Canada) Ltd
Campbell River, BC
09.2019 - 05.2023
- Visual Resets, Store Plans & Merchandising entire store front to back, quickly & efficiently.
- Responsible for all reports, metrics, Meeting sales targets & budgets, audits, Health & Safety and Loss Prevention.
- Hiring, recruitment & training of all staff as well as disciplinary actions and coaching to Develop and grow our team into superstars.
- Closed/Opened and moved store & locations this past year.
- We also have had the lowest shrink in my entire district for the last 4 yrs.
- Regular markdowns prices and promos completed regularly.
- Customer Service #1 always.
- Completed all schedules 3 to 4 weeks in advance.
- Received stock, transferred stock to other stores, kept a close eye on inventory levels.
- Regular contact and meetings with other store managers, District Managers and Regional manager along with visual & merchandising teams as well as my own team.
- Exceptional communication, problem solving and organization.
Certified Clinical Aromatherapist - Specializing in AromaTouch Massage
CVHIS - Comox Valley Head Injury Society
Comox Valley, BC
07.2019 - 09.2022
- Company Overview: The Comox Valley Head Injury Society (CVHIS) is a non-profit organization providing programs and support services to acquired brain injury survivors, their families and caregivers in the Comox Valley.
- The Comox Valley Head Injury Society (CVHIS) is a non-profit organization providing programs and support services to acquired brain injury survivors, their families and caregivers in the Comox Valley.
Business Owner/Operator/Book Keeper (Self Employed)
Rental Accommodations
Courtenay, BC
03.2015 - 08.2019
- Company Overview: We focus on short term rentals with 6 locations. We make guests feel like they have a home away from home when travelling.
- We focus on short term rentals with 6 locations. We make guests feel like they have a home away from home when travelling.
HR /Merchandising Supervisor & Co-ordinator/ Manager
Home Depot Canada
Courtenay, BC
02.2008 - 05.2016
- Delivering exceptional growth to Home Depot Canada by working closely with all team leaders
- Enhancing customer satisfaction by over 98% by providing excellent customer service care
- Organize and merchandise product based on specific planograms while ensuring merchandise is presented in a visually appealing manner
- Collaborating with staff members in order to successfully promote Home Depot Canada products
- Performing pack down on low stock and out of stock products utilizing store lift equipment
- Maintaining, ordering, and installing Point Of Purchase material/signage based on company meetings
- Running markdown reports, managing store replenishment and analyzing buying reports
- Building effective store displays in order to attract and generate new customers to specific departments
- Maintaining high level of professionalism while covering for co-workers during their leave of absence
- Anticipating consumer buying patterns to create a purchase and inventory plan
- Resolving customer's inquiries by listening to their needs prior to delivering effective solutions
- Maintaining cleanliness and high level of professionalism so that merchandise is accessible and customers are able to easily move throughout the various aisles
- Delivering 100% commitment for all customers by quickly setting up new customer accounts
- Partnering with store representatives to conduct inspections of returned & damaged items on daily basis
- Exceeding weekly and monthly targets on a continuous basis by providing quality customer service
- Completing all duties by utilizing license received in tow motor, order picker & reach truck certification
- Emphasizing product features based on analysis of customers' needs and requirements
- Receiving additional responsibilities and working extended hours to meet project deadlines
- Assembling promotional displays, including quarter and full-size point of purchase displays
- Communicating with store managers to obtain information about customer needs and preferences
- Establishing strong vendor relationships to maintain and support the business and company goals
- Removing damaged, out-of-code, not-in-set and discontinued items from displays
- Organizing on-site trainings to educate management and sales staff on benefits and care of product lines
- Highly-driven sales executive that can quickly boost sales in short period of time (via up-selling & networking)
- 8 + years of solid experience working in retail merchandising for Canada's large-scale retailer (Home Depot)
- 100% success rate in resolving customer inquiries due to excellent communication & negotiation skills
- Skilled in providing health & nutritional advice due to current role as a Personal Trainer / Health Consultant
- Excellent managerial skills with ability to train and motivate staff members on a daily basis
- Confident in delivering fitness and safety classes to individuals (or within a group environment) with ability to find meaningful solutions for clients (injury and non-injury cases)
- Flexible in working various shifts in order to generate results from red to green
- Boosted sales on a continuous basis as a result of strong work ethic and company loyalty for Home Depot
- Proficient in meeting tight deadlines due to tow motor, order picker and reach truck certification
- First Aid and W.H.M.I.S. certified in order to maintain a safe and healthy working environment
General Manager
RAMADA INN & SUITES
Niagara, ON
10.2003 - 11.2007
- In this role I successfully managed a 75 + person team in Restaurant and banquet hall services.
- Assisted sales personnel in addressing customer service complaints and feedback.
- Maintained high standard of Excellence.
- Established a successful relationship with patrons and staff.
- Determined work standards and evaluated workers performance.
- Contributed to all aspects of reports and paperwork.
- Demonstrated incredible presentation skills and attention to detail.
- Helped oversee all aspects of the kitchen, restaurant and banquet halls.
- Maintained close personal contact with owners and other management in regards to business and business needs.
- Interviewed, hired and trained personnel.
- Ordered and requisitioned liquors and all supplies.
- Identified problems, diagnosed causes and determined corrective actions.
- Highly driven and boosted sales in a short period of time.
- 100% success rate in finding resolutions and resolving problems quickly and efficiently.
- Excellent managerial skills with the ability to train and motivate staff members on a daily basis.
- Contributed to all aspects of reports and paperwork.
- Determined work standards and evaluated workers performance.
- 100 % success rate in resolving patrons needs.
Regional Training Manager
Cara Foods
Toronto, ON
09.1998 - 08.2004
- In this role I managed over 100 person team and trained all personnel on roles they were to play in store openings and restaurants that were failing and bring them up to B+ average to maintain the integrity of the business.
- Identified problems, diagnosed causes and determined corrective actions.
- Highly driven and boosted sales in a short period of time.
- 100% success rate in finding resolutions and resolving problems quickly and efficiently.
- Excellent managerial skills with the ability to train and motivate staff members on a daily basis.
- Contributed to all aspects of reports and paperwork.
- Determined work standards and evaluated workers performance.
- 100 % success rate in resolving patrons needs.
- Outstanding attention to detail.
Freelance Investigative Reporter
Niagara, ON
01.1997 - 03.2001
Timeline
Branch Manager
BC SPCA
04.2024 - Current
Divisional Sales Manager/Operations Manager
Staples Canada
09.2023 - 04.2024
Multi Store Manager/Trainer
Reitmans (Canada) Ltd
09.2019 - 05.2023
Reiki Practitioner
Your Soul Essentials
07.2019 - Current
Aromatherapist
Your Soul Essentials
07.2019 - Current
Certified Clinical Aromatherapist - Specializing in AromaTouch Massage
CVHIS - Comox Valley Head Injury Society
07.2019 - 09.2022
Business Owner/Operator/Book Keeper (Self Employed)
Rental Accommodations
03.2015 - 08.2019
Certified Personal Trainer / Nutritionist
Forever Fit
08.2009 - Current
HR /Merchandising Supervisor & Co-ordinator/ Manager
Home Depot Canada
02.2008 - 05.2016
General Manager
RAMADA INN & SUITES
10.2003 - 11.2007
Regional Training Manager
Cara Foods
09.1998 - 08.2004
Freelance Investigative Reporter
01.1997 - 03.2001
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