Jennifer Sifling
Costa Mesa,CA
Summary
Seeking long term career growth within financial or government industries to leverage transferable skills from the loan and mortgage industry. Detail oriented individual and excel at meeting tough deadlines. Organized and punctual. Interested in companies with teamwork-based environment to attribute my problem solving and high-quality customer expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Team Member
State Farm Insurance
10.2022 - Current
- Managing accounts for clients on billing issues, sales, review of household policies while assisting up to 30 plus incoming calls
- Completion of daily tasks, office cases for policy changes and resolving Underwriting requests
- Determining needs for clients by adjusting coverage to meet a financial need
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Devised and implemented processes and procedures to streamline operations.
Loan Processor
Schweickert Mortgage Group
02.2022 - 09.2022
- Analyze financial data and loan structure and coordinate initiations and closings with client and escrow
- Maintain communication lines with borrowers, originator, realtors, and underwriters, to ensure smooth start to finish process
- Audit documentation for income, credit, employment, appraisals, and title for successful loan approvals
- Meet scheduled funding deadlines and complete post-closing tasks
Escrow Officer
EscrowQuick
01.2020 - 09.2021
- Processing of California refinance and purchase transactions
- In preparation for successful transactions, cleared abstract titles and requested payoffs and evidence of insurance
- Reviewed and packaged loan closing documents, executed funding and disbursement, and generated Final Settlement Statements
Stay-at-home Wife
08.2017 - 12.2019
- Assisted husband on administrative duties to help grow his start-up sole-proprietary construction business
- Helped aid mother during medical and health issue
Escrow Officer
Banker Direct Escrow
02.2015 - 08.2017
- In house escrow for specified client, New American Funding
- Clearance of title, requesting payoffs and evidence of insurance, preparing closing statement in a timely manner, preparing loan docs for signing, packaging loan documents, fundings and disbursements
Escrow Officer
Orange Coast Title & Escrow
04.2009 - 02.2015
- High volume refinance team
- Generated HUD/GFE Statements and forms for approval and per federal and state regulations
- Coordinated revisions and overall end-to-end documentation within software system
- Completed financial examinations, including balancing of loan docs, and clearance of titles prior to signing
Escrow Assistant
eLender Escrow Services
11.2005 - 04.2009
- Assistant to high volume refinance desk
- Coordinated communications and opening and closing of files
- Completing escrow instructions and abstraction of judgments or liens and ordered notary and courier services
- Prepared Final HUD Statements and distributed funds by wire transfer or overnight check to borrower
Education
High School Diploma -
Edgren High School
Misawa, Japan06-1998
Skills
- Collaboration and teamwork
- POS systems expert
- Inbound and outbound calling
- Payment processing
- Workflow optimization
- Product sales
- Customer consulting
- Creative problem solving
- Information security
- Punctuality and reliability
- Critical thinking
- Adaptive team player
- Account management
- Professional telephone demeanor
Other
Microsoft Office and various Customer Relation Management (CRM) systems., Available upon request.
Certification
Property & Casualty License
Life, Accidental & Health or Sickness License
Timeline
Account Team Member
State Farm Insurance
10.2022 - Current
Loan Processor
Schweickert Mortgage Group
02.2022 - 09.2022
Escrow Officer
EscrowQuick
01.2020 - 09.2021
Stay-at-home Wife
08.2017 - 12.2019
Escrow Officer
Banker Direct Escrow
02.2015 - 08.2017
Escrow Officer
Orange Coast Title & Escrow
04.2009 - 02.2015
Escrow Assistant
eLender Escrow Services
11.2005 - 04.2009
High School Diploma -
Edgren High School
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