Jennifer Shillingford
Brampton,ON
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
24
24
years of professional experience
Work History
Quality Assurance Anaylst
Dye & Durham
06.2013 - 07.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Quality Assurance Analyst
First Canadian Title
09.2000 - 06.2013
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
Certificate - Ready API Introductory And TestComplete
SmartBear
01.2023
Diploma - Real Estate Law Clerk Diploma
Humber College
Etobicoke, ON06.1995
Bachelor of Arts - Political Science
York University
06.1990
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- User Acceptance Testing
- Agile Methodology Understanding
- Collaboration and communication
- Test Planning
- Bug tracking
- Group Presentations
- Manual Testing
- System Integration Testing
- Regression testing experience
- Testing plans
- Software Development Lifecycle
- API testing know-how
- Report Analysis
- Performance testing aptitude
- Cross-browser testing
- Functional testing competency
- Customer Service
- Defect Tracking and Reporting
- Scrum Methodology
- Strong Problem Solver
- Software Development Tools: JIRA, Confluence
- Cross-Functional Team Collaboration
- Issue Resolution
Timeline
Quality Assurance Anaylst
Dye & Durham
06.2013 - 07.2024
Quality Assurance Analyst
First Canadian Title
09.2000 - 06.2013
Certificate - Ready API Introductory And TestComplete
SmartBear
Diploma - Real Estate Law Clerk Diploma
Humber College
Bachelor of Arts - Political Science
York University
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