Jennifer Shepperson

Front Desk Guest Service Agent

Walt Disney Parks and Resorts

Anaheim

12.2006 - Current

Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests.
Coordinated with maintenance staff regarding repairs or replacements needed in guest rooms.
Resolved customer complaints in an efficient and timely manner.
Processed payments from customers using cash registers or computers.
Monitored lobby activity and conducted security checks on visitors entering the premises.
Ensured that all front desk areas were adequately stocked with supplies at all times.
Developed effective working relationships with other departments within the organization.
Utilized excellent customer service skills to ensure satisfaction of all customers.
Responded to customer inquiries and complaints in a professional manner.
Explained hotel policies clearly to customers prior to check-in and check-out.
Adhered to safety regulations while handling cash transactions.
Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
Greeted guests in a friendly and professional manner.
Educated guests regarding important property information and directions to different hotel areas.
Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
Drafted guest invoices and posted charges to individual accounts.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assisted guests at check-in, providing information on various services within hotel.