Jennifer Schirru
Welland
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Cash Office/Bookkeeper
Zehrs
11.2003 - Current
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
Crisis Counselor
Canadian Mental Health Association
02.2004 - 09.2011
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis who called or were admitted to the center for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
Education
Bachelor of Arts - Sociology
Brock University
St. Catharines, ON06.2005
Skills
- Bank Reconciliation
- Invoice Processing
- Payroll Processing
- Customer Relations
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Complaint resolution
Timeline
Crisis Counselor
Canadian Mental Health Association
02.2004 - 09.2011
Cash Office/Bookkeeper
Zehrs
11.2003 - Current
Bachelor of Arts - Sociology
Brock University
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