Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Scalla

Clovis

Summary

Dynamic quality assurance professional with Aetna/CVS Health, skilled in problem-solving and customer service. Proven ability to enhance patient satisfaction through effective communication and collaboration. Adaptable and detail-oriented, committed to continual improvement and fostering positive relationships. Experienced in navigating complex insurance processes to support optimal patient outcomes.

Overview

6
6
years of professional experience

Work History

IFP-Individual and Family Plans-Quality Assurance

Aetna/CVS Health
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

IVL Individual Plans/ACA

Aetna/CVS Health
09.2021 - 04.2022
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Health Concierge/Sr. Health Concierge/EMT

Aetna
04.2019 - 09.2021
  • Educated patients on available resources and programs, empowering them to make informed decisions about their health.
  • Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
  • Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
  • Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
  • Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
  • Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
  • Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
  • Conducted outreach initiatives to raise awareness of available services within the community, increasing program participation rates.
  • Coordinated care between multiple departments for seamless transitions and optimal patient support.
  • Developed strong relationships with patients and families, cultivating trust and rapport for better engagement in the care process.
  • Maintained full and current understanding of available plans, products and services.
  • Helped members navigate enrollment process and choose appropriate options.
  • Resolved problems related to benefits, eligibility and claims.

Education

Associate's Degree - Medical Assistant

Silicon Valley College
San Jose, CA
09-2004

High School Diploma -

San Benito High School
Hollister
06-2002

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Computer skills
  • Calm under pressure

Accomplishments

  • Collaborated with team of 20 in the development of Find Provider-Workshop
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated COVID-19 Outbound Call Project-Provided resources on testing sites and any additional resources provided by their employer

Timeline

IFP-Individual and Family Plans-Quality Assurance

Aetna/CVS Health
04.2022 - Current

IVL Individual Plans/ACA

Aetna/CVS Health
09.2021 - 04.2022

Health Concierge/Sr. Health Concierge/EMT

Aetna
04.2019 - 09.2021

Associate's Degree - Medical Assistant

Silicon Valley College

High School Diploma -

San Benito High School

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