Jennifer Sbranchella
Canfield,ON
Summary
Dynamic entrepreneur and owner of Meant 2 Bee Happy, adept in small business operations and customer relations. Excelled in elevating customer satisfaction and loyalty through innovative service solutions and effective relationship building. Skilled in budget development and staff management, significantly enhancing operational efficiency and fostering a collaborative workplace culture.
Overview
5
5
years of professional experience
Work History
Owner
Meant 2 Bee Happy
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Education
Business
Ontario Business College
Hamilton, ONSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Staff Management
- Employee Development
- Budget Development
- Human Resources
- Attention to Detail
- Customer Service
- Schedule Management
Languages
English
Timeline
Owner
Meant 2 Bee Happy
01.2020 - Current
Business
Ontario Business College
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